Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.
Well I am having trouble in signing in with the Firefoox Account
I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and linked Gmail which is my own and I need help from respective Mozilla Firefox personnel to solve this issue. I have my GMAIL id all on my access and I can do verification about that.
All Replies (1)
Unfortunately, no one at Mozilla can remove two-step authentication from your account. This is a privacy and security policy.
If you are currently logged into your Firefox Account on another device, you can try disabling two-step authentication from your account settings.
If you have the recovery code for your account, you can select the Use recovery code option when asked for your two-step authentication code.
Unfortunately, if you have neither of those, we can't recover the account for you. When using two-step authentication, it's important to retrieve and store your recovery code so that you can access your account if you lose access to your mobile device.
For more information, please review What if I'm locked out of Two-Step Authentication?