X
Tap here to go to the mobile version of the site.

Fóram Tacaíochta

Add-ons I trust are being disabled without permission

Postáilte

I have been using an add-on for a game I play for many years now. I trust it very much. I have to keep an earlier version of the firefox browser to use this. It has been working fine however, three times now within a week after rebooting my PC, it gets disabled without permission and without the option to re-enable it. I have been an avid user of Firefox for over a decade. I truly hope this can be resolved cause I really don't want to have to use Chrome. I hate it but if that is what I have to use for my add-on to work, I will.

Another add-on that is being disabled with no option to turn back on is my anti-virus. This is unacceptable. Please resolve this issue.

I have been using an add-on for a game I play for many years now. I trust it very much. I have to keep an earlier version of the firefox browser to use this. It has been working fine however, three times now within a week after rebooting my PC, it gets disabled without permission and without the option to re-enable it. I have been an avid user of Firefox for over a decade. I truly hope this can be resolved cause I really don't want to have to use Chrome. I hate it but if that is what I have to use for my add-on to work, I will. Another add-on that is being disabled with no option to turn back on is my anti-virus. This is unacceptable. Please resolve this issue.
Luaigh

Tuilleadh mionsonraí faoin chóras

Feidhmchlár

  • Firefox 56.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0
  • URL Tacaíochta: https://support.mozilla.org/1/firefox/56.0/WINNT/en-US/

Eisínteachtaí

  • Astroempires Angel (w/DSIS) 0.349.69 ({A143C337-CA7A-4348-8AB6-CDE6E91EDB39}) (Neamhghníomhach)
  • Avast Online Security 19.1.212 (wrc@avast.com) (Neamhghníomhach)
  • Avast SafePrice | Comparison, deals, coupons 19.1.1344 (sp@avast.com) (Neamhghníomhach)

JavaScript

  • incrementalGCEnabled: True

Grafaic

  • adapterDescription: AMD Radeon(TM) R2 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9852
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 22cd103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 3-11-2014
  • driverDate2:
  • driverVersion: 13.351.0.0
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'disabled', u'description': u'Advanced Layers', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R2 Graphics Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007411) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R2 Graphics Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000007411) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: False

Sainroghanna Athraithe

Éagsúil

  • User JS: No
  • Inrochtaineacht: Níl
Seburo
  • Top 10 Contributor
  • Moderator
747 réiteach 5457 freagra

Late on Friday May 3rd, we became aware of an issue with Firefox that prevented existing and new add-ons from running or being installed. We are very sorry for the inconvenience caused to people who use Firefox.

We rolled-out a fix for release, beta and nightly users on Desktop. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, we are using the Studies system. You can check if you have studies enabled as follows:

  1. Click the menu Fx57Menu button at the top right of the Firefox window.
  2. Click on Options (Windows) or Preferences (Mac and Linux).
  3. Select the Privacy & Security panel and scroll down to the Firefox Data Collection and Use section.
  4. The box next to Allow Firefox to install and run studies should be checked.
    • If the box is not checked, click it to check mark the setting.
      Fx61DataCollection-Studies

You can disable studies again, if you wish, after your add-ons have been re-enabled. See About Studies for more information.

Please do not delete your add-ons as an attempt to fix. You will lose any data related to the add-on. Disabled add-ons will not lose any data.

There are a number of work-arounds being discussed in the community. These are not recommended as they may conflict with fixes we are deploying. We’ll let you know when further updates are available that we recommend, and appreciate your patience.

There is no fix available for Android at this time. The team is working on it.

Late on Friday May 3rd, we became aware of an issue with Firefox that prevented existing and new add-ons from running or being installed. We are very sorry for the inconvenience caused to people who use Firefox. We rolled-out a fix for release, beta and nightly users on Desktop. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps. In order to be able to provide this fix on short notice, we are using the Studies system. You can check if you have studies enabled as follows: # Click the menu [[Image:Fx57Menu]] button at the top right of the Firefox window. # Click on Options (Windows) or Preferences (Mac and Linux). # Select the '''Privacy & Security''' panel and scroll down to the ''Firefox Data Collection and Use'' section. # The box next to ''Allow Firefox to install and run studies'' should be checked. #*If the box is not checked, click it to check mark the setting.<br>[[Image:Fx61DataCollection-Studies|width=500]] You can disable studies again, if you wish, after your add-ons have been re-enabled. See [[About Studies]] for more information. Please do not delete your add-ons as an attempt to fix. You will lose any data related to the add-on. Disabled add-ons will not lose any data. There are a number of work-arounds being discussed in the community. These are not recommended as they may conflict with fixes we are deploying. We’ll let you know when further updates are available that we recommend, and appreciate your patience. There is no fix available for Android at this time. The team is working on it.
An bhfuil an freagra seo cabhrach?
Luaigh
cor-el
  • Top 10 Contributor
  • Moderator
17422 réiteach 157414 freagra
See also: *https://support.mozilla.org/en-US/kb/add-ons-disabled-or-fail-to-install-firefox *https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/
An bhfuil an freagra seo cabhrach?
Luaigh

Úinéir na ceiste

No change.

No change.
An bhfuil an freagra seo cabhrach?
Luaigh
cor-el
  • Top 10 Contributor
  • Moderator
17422 réiteach 157414 freagra

Do you see the (two) hotfixes listed on the about:studies page?

  • hotfix-update-xpi-signing-intermediate-bug-1548973
  • hotfix-reset-xpi-verification-timestamp-1548973

You can temporarily set app.normandy.run_interval_seconds to a lower value (21600 => 100) to see whether that gives the hotfix. Close and restart Firefox and check about:studies. You may have to refresh the about:studies page a few times. Do not forget to reset app.normandy.run_interval_seconds when about:studies shows that the hotfix has been applied.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

Do you see the (two) hotfixes listed on the about:studies page? *hotfix-update-xpi-signing-intermediate-bug-1548973 *hotfix-reset-xpi-verification-timestamp-1548973 You can temporarily set <b>app.normandy.run_interval_seconds</b> to a lower value (21600 => 100) to see whether that gives the hotfix. Close and restart Firefox and check <b>about:studies</b>. You may have to refresh the about:studies page a few times. Do not forget to reset <b>app.normandy.run_interval_seconds</b> when <b>about:studies</b> shows that the hotfix has been applied. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. *http://kb.mozillazine.org/about:config
An bhfuil an freagra seo cabhrach? 0
Luaigh

Úinéir na ceiste

Hotfix shows up but nothing changed.

Hotfix shows up but nothing changed.
An bhfuil an freagra seo cabhrach?
Luaigh
Seburo
  • Top 10 Contributor
  • Moderator
747 réiteach 5457 freagra

If you haven’t received the latest hotfix, we are sorry for the inconvenience and encourage you to sit tight – an update is coming to you sometime soon via a deployed hotfix or a dot release. We’ll continue to provide updates on our blog post https://mzl.la/2LwSZrk

If you haven’t received the latest hotfix, we are sorry for the inconvenience and encourage you to sit tight – an update is coming to you sometime soon via a deployed hotfix or a dot release. We’ll continue to provide updates on our blog post https://mzl.la/2LwSZrk
An bhfuil an freagra seo cabhrach?
Luaigh
Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.