Recent answers to Firefox crashes 30-40 times a dayhttps://support.mozilla.org/ga-IE/questions/12557242019-04-09T09:49:11-07:00Ok, that is great. I will try it and let you know.
2019-04-09T09:49:11-07:00paris1880https://support.mozilla.org/ga-IE/questions/1255724?page=2#answer-1212635<p>Ok, that is great. I will try it and let you know.
</p>Firefox comes in three or more folders on all computers. They are;
Maintenance: (Programs Folder) &l2019-04-09T09:43:27-07:00fredmcd-hotmailhttps://support.mozilla.org/ga-IE/questions/1255724?page=2#answer-1212633<p>Firefox comes in three or more folders on all computers. They are;
</p><p>Maintenance: (Programs Folder) &lt;Windows Only&gt;
Firefox itself: (Programs Folder)
And two folders in the profile of each user on the computer
for each Firefox profile for that user.
</p><p>If you remove the Firefox folder, the user profiles would not be affected.
</p>Ok, I will do that. Will this wipe my bookmarks? Will do it later when I am not using the computer f2019-04-09T09:32:32-07:00paris1880https://support.mozilla.org/ga-IE/questions/1255724?page=2#answer-1212628<p>Ok, I will do that. Will this wipe my bookmarks? Will do it later when I am not using the computer for work.
</p>Let’s do a full clean re-install;
Download Firefox For All languages And Systems {web link}
Save the2019-04-09T09:29:03-07:00fredmcd-hotmailhttps://support.mozilla.org/ga-IE/questions/1255724?page=2#answer-1212627<p>Let’s do a full clean re-install;
</p><p><a href="http://www.mozilla.org/en-US/firefox/all/" rel="nofollow">Download Firefox For All languages And Systems</a> {web link}
</p><p>Save the file. Then <strong>Close Firefox. </strong>
</p><p>Using your file browser, open the <strong>Programs Folder</strong> on your computer.
</p><p><strong>Windows: </strong> C:\Program Files
C:\Program Files (x86) <strong>Note:</strong> Check Both Folders
</p><p><strong>Mac: </strong> Open the <strong> "Applications" </strong> folder.
<a href="https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac" rel="nofollow">https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac</a>
</p><p><strong>Linux: </strong> Check your user manual.
If you installed Firefox with the distro-based package
manager, you should use the same way to uninstall it.
See Install Firefox on Linux;
<a href="https://support.mozilla.org/en-US/kb/install-firefox-linux" rel="nofollow">https://support.mozilla.org/en-US/kb/install-firefox-linux</a>
</p><p>If you downloaded and installed the binary package
from the Firefox download page, simply remove the
folder Firefox in your home directory.
<a href="http://www.mozilla.org/firefox#desktop" rel="nofollow">http://www.mozilla.org/firefox#desktop</a>
++++++++++++++++++++++++++++
Look for, and remove any <strong>Mozilla</strong> or <strong>Firefox</strong> program folders.
Do not remove the <strong>Mozilla Thunderbird</strong> folder if there is one.
</p><p><strong>Do Not</strong> remove any profile folders.
</p><p>After rebooting the computer, run a registry scanner
if you have one. Then run the installer.
+++++++++++++++++++++++++++
If there is a problem, start your <strong>Computer</strong> in safe mode and try again.
</p><p><a href="http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode" rel="nofollow">http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode</a>
This shows how to Start all Computers in Safe Mode;
Free Online Encyclopedia
</p>Product Firefox
Release Channel release
Version 66.0.2
Build ID 20190326175229 (2019-03-26)
Tue, 09 2019-04-09T09:28:39-07:00fredmcd-hotmailhttps://support.mozilla.org/ga-IE/questions/1255724?page=2#answer-1212626<p>Product Firefox
Release Channel release
Version 66.0.2
Build ID 20190326175229 (2019-03-26)
</p><p>Tue, 09 Apr 2019 21:26:48 GMT
bp-77042ab5-4f1a-4a1c-9b19-712920190409
</p><p>Tue, 09 Apr 2019 21:51:46 GMT
bp-0ccd3751-ef0a-4005-971d-c07ba0190409
</p><p>Signature: OOM | small
</p><p>Crash Reason EXCEPTION_BREAKPOINT
</p><p>Attention Sumo's there are 40 related bug reports
</p><p>Attention Sumo's EVERY module has been flagged
bp-77042ab5-4f1a-4a1c-9b19-712920190409 only
</p>Ok, got it, here they are.
bp-e2b35e58-7b6a-4d9e-b21c-8837a0190409 4/9/2019, 2:52 PM
View
bp-772019-04-09T08:22:07-07:00paris1880https://support.mozilla.org/ga-IE/questions/1255724#answer-1212618<p>Ok, got it, here they are.
</p><p><br>
bp-e2b35e58-7b6a-4d9e-b21c-8837a0190409 4/9/2019, 2:52 PM
View
bp-77042ab5-4f1a-4a1c-9b19-712920190409 4/9/2019, 2:52 PM
View
bp-0ccd3751-ef0a-4005-971d-c07ba0190409 4/9/2019, 2:52 PM
View
bp-388e1021-3f92-4d81-930c-a09940190409 4/9/2019, 2:52 PM
View
bp-d109180d-40c6-4573-929a-d515e0190409 4/9/2019, 3:21 PM
View
</p>Submit the reports. Then post the New crash numbers.
2019-04-09T08:17:07-07:00fredmcd-hotmailhttps://support.mozilla.org/ga-IE/questions/1255724#answer-1212616<p><strong>Submit </strong>the reports. Then post the <strong>New</strong> crash numbers.
</p>You need to post the modified GUID with a "bp-" prefix that appear after you have submit the crash r2019-04-09T07:58:18-07:00cor-elhttps://support.mozilla.org/ga-IE/questions/1255724#answer-1212610<p>You need to post the modified GUID with a "bp-" prefix that appear after you have submit the crash report.
The crash report GUIDs you have posted are of no value because these reports haven't been submitted.
</p>These 3 just happened. I made a copy before submitting them.
342d1e12-4dfe-4054-b3bd-2e0c644ace84 2019-04-09T07:54:14-07:00paris1880https://support.mozilla.org/ga-IE/questions/1255724#answer-1212609<p>These 3 just happened. I made a copy before submitting them.
</p><p><br>
</p><p>342d1e12-4dfe-4054-b3bd-2e0c644ace84 4/9/2019, 2:51 PM
0e4110a2-3fea-42cc-a595-58cf596c4198 4/9/2019, 2:49 PM
bcd8da3a-da4f-4e67-b998-6a0524c5a878 4/9/2019, 2:26 PM
</p>I did,I submited all of tjhem there is nothing in the queue.
...what about the one I just sent abov2019-04-09T03:38:16-07:00paris1880https://support.mozilla.org/ga-IE/questions/1255724#answer-1212540<p>I did,I submited all of tjhem there is nothing in the queue.
</p><p>...what about the one I just sent above? It just happened. Here it is again.
</p><p>2d4ef067-d8b1-44de-8776-0550801b5b14 4/9/2019, 9:05 AM
</p>If you do not SUBMIT your crash reports,
we have no way of checking them out.
2019-04-09T03:12:14-07:00fredmcd-hotmailhttps://support.mozilla.org/ga-IE/questions/1255724#answer-1212530<p>If you do not <strong>SUBMIT</strong> your crash reports,
we have no way of checking them out.
</p>This is from this morning......
2d4ef067-d8b1-44de-8776-0550801b5b14 4/9/2019, 9:05 AM
2019-04-09T03:03:53-07:00paris1880https://support.mozilla.org/ga-IE/questions/1255724#answer-1212527<p>This is from this morning......
</p><p><br>
2d4ef067-d8b1-44de-8776-0550801b5b14 4/9/2019, 9:05 AM
</p>Sat, 14 Jun 2014 00:29:10 GMT
bp-5c80e2c6-9abb-4ac6-ae4d-f04000190409
Tue, 19 Apr 2016 22:46:35 GMT
2019-04-09T02:38:14-07:00fredmcd-hotmailhttps://support.mozilla.org/ga-IE/questions/1255724#answer-1212514<p>Sat, 14 Jun 2014 00:29:10 GMT
bp-5c80e2c6-9abb-4ac6-ae4d-f04000190409
</p><p>Tue, 19 Apr 2016 22:46:35 GMT
bp-51c04b50-2fb3-4a23-9793-4a1da0190409
</p><p>Thu, 26 Dec 2013 20:30:15 GMT
bp-60fc31da-04f8-4bdc-9ab6-f2b290190409
</p><p><br>
None of the reports you posted are recent.
</p><p>Please follow these instructions:
</p><p>As you posted the above reports, you can now clean out the old reports.
</p><p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.
At the upper right, press the <strong>Remove All Reports</strong> button.
</p><p><br>
Be sure to post any NEW reports.
</p>bp-5c80e2c6-9abb-4ac6-ae4d-f04000190409 4/9/2019, 6:55 AM
View
bp-51c04b50-2fb3-4a23-9793-4a1da012019-04-09T02:10:26-07:00paris1880https://support.mozilla.org/ga-IE/questions/1255724#answer-1212505<p>bp-5c80e2c6-9abb-4ac6-ae4d-f04000190409 4/9/2019, 6:55 AM
View
bp-51c04b50-2fb3-4a23-9793-4a1da0190409 4/9/2019, 6:55 AM
View
bp-60fc31da-04f8-4bdc-9ab6-f2b290190409 4/9/2019, 6:55 AM
View
bp-fcbf09c4-e05c-4de5-a4fa-bdf230190409 4/9/2019, 6:55 AM
View
bp-1a1ea4db-09ff-461a-a584-dea240190409 4/9/2019, 6:55 AM
View
bp-25d81c1d-9714-4009-b191-c74850190409 4/9/2019, 6:55 AM
View
bp-00937381-c503-42db-a706-fbca10190409 4/9/2019, 6:55 AM
View
bp-5b4aa32b-7fa4-4aff-8be8-bba310190409 4/9/2019, 6:55 AM
View
bp-8cbd710d-b163-4a17-a017-ac3b30190409 4/9/2019, 6:55 AM
View
bp-e561f647-9453-4622-ae0f-117a50190409 4/9/2019, 6:55 AM
View
bp-a6ba21f6-92f6-4ff7-bd81-12b2a0190409 4/9/2019, 6:55 AM
View
bp-71b7d6e2-37a3-44f0-9ef9-8e65c0190409 4/9/2019, 6:55 AM
View
bp-e8ff7647-f1bd-477f-b225-28b6f0190409 4/9/2019, 6:55 AM
View
bp-8f478193-a06d-49e5-a0bc-3a0760190409 4/9/2019, 6:55 AM
</p>This just happened
2d4ef067-d8b1-44de-8776-0550801b5b14 4/9/2019, 9:05 AM
2019-04-09T02:09:34-07:00paris1880https://support.mozilla.org/ga-IE/questions/1255724#answer-1212504<p>This just happened
</p><p>2d4ef067-d8b1-44de-8776-0550801b5b14 4/9/2019, 9:05 AM
</p>Ok, just saw your last reply above. Thanks. Hope this was what you were looking for.
2019-04-09T01:07:16-07:00paris1880https://support.mozilla.org/ga-IE/questions/1255724#answer-1212487<p>Ok, just saw your last reply above. Thanks. Hope this was what you were looking for.
</p>Hi, this was from yesterday, is that what you are looking for? The queue is cleared now since I subm2019-04-09T01:06:03-07:00paris1880https://support.mozilla.org/ga-IE/questions/1255724#answer-1212486<p>Hi, this was from yesterday, is that what you are looking for? The queue is cleared now since I submitted all of them unless you have a link to check elswhere.
</p><p><br>
3c90677b-1c71-4ad4-a7e4-240aaed2a939 4/8/2019, 5:30 PM da30ad10-3461-4d91-a2d9-ad469d687402 4/8/2019, 5:29 PM 352dd44d-fdf7-45cb-8ef2-d65b254427f6 4/8/2019, 5:23 PM
</p>Crash reports are sent to the Mozilla servers for the techs to look over.
They seldom contact the us2019-04-09T00:42:42-07:00fredmcd-hotmailhttps://support.mozilla.org/ga-IE/questions/1255724#answer-1212480<p>Crash reports are sent to the Mozilla servers for the techs to look over.
They seldom contact the user.
</p><p>When you give us the report numbers, we look up the reports
and try to help you fix the issue.
</p><p><br>
<em>FredMcD <a href="#answer-1212381" rel="nofollow">said</a></em>
</p>
<blockquote>
Using your mouse, <strong>mark</strong> the <strong>most recent 7 - 10</strong><br>
<strong>Submitted</strong> crash reports, and copy them.<br>
Now go to the reply box and paste them in.
</blockquote>Ok, I submitted all of the ones that were not submitted. This should fix the problem?
2019-04-09T00:01:05-07:00paris1880https://support.mozilla.org/ga-IE/questions/1255724#answer-1212468<p>Ok, I submitted all of the ones that were not submitted. This should fix the problem?
</p>Some of your crash reports weren’t sent to the
Mozilla Servers.
In the address bar, type about:crash2019-04-08T14:20:33-07:00fredmcd-hotmailhttps://support.mozilla.org/ga-IE/questions/1255724#answer-1212381<p>Some of your crash reports weren’t sent to the
Mozilla Servers.
</p><p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.
<strong>Note: </strong> If any reports do not have <strong>BP-</strong> in front of
the numbers/letters, <strong>click it to submit them.</strong>
</p><p><strong>The crash report is several pages of data. We </strong>
<strong>need the report numbers to see the whole report. </strong>
</p><p>Using your mouse, <strong>mark</strong> the <strong>most recent 7 - 10</strong>
<strong>Submitted</strong> crash reports, and copy them.
Now go to the reply box and paste them in.
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-11-17-07-48-17-89e968.png" alt="aboutcrashesFx57" width="500">
</dt></dl>
<p>For more help on crash reports, see;
<a href="https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support</a>
</p>