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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I cannot log in to New York Times

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For some reason, I am unable to log into my NYT subscription.

All Replies (5)

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That would be either site issue or problem or Security software blocks or adblocker causing the invalid login.

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Would that be something in Firefox I can change?

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Problem here is trying to diagnosis a login site is problematic at best since one has to have a account to be able to see if there is or there isn't a problem when a user logs in. Did they reply back from NY time if there was firefox issue logins?

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Hi DavidOstiller, are you entering your email and password? What happens when you try to log in? For example:

  • Nothing, the form won't even submit
  • Google "CAPTCHA" challenge doesn't pop up
  • Get a blank page
  • Told email or password is wrong
  • Something else

If you are using one of the other methods (Google or Facebook account), what happens when you try to use that?

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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window