Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox continually crashes. The Crash Reports state:

  • 6 fhreagra
  • 2 leis an bhfadhb seo
  • 17 views
  • Freagra is déanaí ó FredMcD

more options

Firefox continually crashes. I have updated drivers for everything that I can. Started in Safe Mode and still does it.

The Crash Reports state: bp-4b92db87-b145-470d-9280-e24050190218 19/02/2019, 9:51 am bp-023bae85-1677-48bd-92a4-b20860190218 19/02/2019, 8:22 am bp-1613c9ad-d0db-4a1d-9c7c-709380190218 19/02/2019, 8:21 am bp-d36fd399-e6eb-4aca-b381-3a38d0190218 19/02/2019, 6:40 am

Firefox continually crashes. I have updated drivers for everything that I can. Started in Safe Mode and still does it. The Crash Reports state: bp-4b92db87-b145-470d-9280-e24050190218 19/02/2019, 9:51 am bp-023bae85-1677-48bd-92a4-b20860190218 19/02/2019, 8:22 am bp-1613c9ad-d0db-4a1d-9c7c-709380190218 19/02/2019, 8:21 am bp-d36fd399-e6eb-4aca-b381-3a38d0190218 19/02/2019, 6:40 am

All Replies (6)

more options

bp-4b92db87-b145-470d-9280-e24050190218 bp-023bae85-1677-48bd-92a4-b20860190218 bp-1613c9ad-d0db-4a1d-9c7c-709380190218

Signature: mozilla::Vector<T>::growStorageBy

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

tmmon64.dll = Trend Micro UMH Monitor Engine

TmUmEvt64.dll = Trend Micro Eyes

This is for Sumo's Related Bugs 1455595 NEW --- Crash in mozilla::Vector<T>::growStorageBy

more options

The problem could be with the Trend Micro software. Do you know what this is?

Can you check with their support? As a test, disable Trend Micro.

more options

Yep, I went into the Trend Micro Console and there is no way to disable the program. I may try to uninstall and see what happens. Thanks for your time.

more options

FredMcD said

Can you check with their support?
more options

I removed Trend altogether and installed AVG but firefox still crashes. Todays crash report: bp-0d852276-ab5c-47d9-9147-a5d7e0190221 21/02/2019, 7:46 bp-6aafb71f-aff6-4d5c-9775-981810190221 21/02/2019, 6:57 bp-3a7396f6-1c2b-4039-8c23-80eb10190221 21/02/2019, 6:51 bp-59d58025-f408-411d-92a0-a79570190220 20/02/2019, 5:37

more options

I called for more help


bp-0d852276-ab5c-47d9-9147-a5d7e0190221 Signature: mozilla::Vector<T>::growStorageBy

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

This is for Sumo's Related Bugs 1455595 NEW --- Crash in mozilla::Vector<T>::growStorageBy