Firefox won't sync
I have the latest version of Firefox on two laptops and they will not sync. I receive an error log every time Firefox tries to sync.
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We need to look at the sync logs. Type about:sync-log<enter> in the address bar.
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1544238648942 Sync.LogManager DEBUG Flushing file log 1544238648943 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1544238648943 FirefoxAccounts DEBUG getOAuthToken enter 1544238648944 FirefoxAccounts TRACE getCachedToken returning cached token 1544238648944 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1544238648944 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1544238648944 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544238648944 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544238648944 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "9d941777c66a2e7fd22c8b290f9e25d3b407b226-gzip" 1544238648950 Sync.LogManager DEBUG Log cleanup threshold time: 1543374648950 1544238649098 Sync.LogManager DEBUG Done deleting files. 1544238649520 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1544238649520 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1544238649520 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1544238649652 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1544245319020 Sync.SyncScheduler DEBUG Network link status changed to "down". Offline?: false 1544245319021 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1544245319386 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1544245319523 Sync.SyncScheduler DEBUG Woke from sleep. 1544245319760 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1544245320723 Sync.SyncScheduler DEBUG Network link status changed to "up". Offline?: false 1544245320723 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1544245320741 Sync.Service DEBUG User-Agent: Firefox/63.0.3 (Windows NT 10.0; Win64; x64) FxSync/1.65.0.20181114214635.desktop 1544245320741 Sync.Service INFO Starting sync at 2018-12-08 00:02:00 in browser session HXIUPLlfQK_g 1544245320741 Sync.Service DEBUG In sync: should login. 1544245320741 Sync.Service INFO User logged in successfully - verifying login. 1544245320743 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1544245320744 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1544245320744 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1544245320744 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1544245320745 Sync.BrowserIDManager INFO Getting keys 1544245320745 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1544245320763 FirefoxAccounts DEBUG enter getAssertion() 1544245320764 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1544245320765 FirefoxAccounts DEBUG getAssertionFromCert 1544245320782 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1544245320783 Sync.BrowserIDManager DEBUG Getting a token 1544245320783 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1544245320784 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1544245320784 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544245320784 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544245320784 Services.Common.RESTRequest TRACE HTTP Header x-client-state: ***** (suppressed) 1544245321735 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1544245321922 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 1544245321922 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 1544245321922 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1544245321922 Services.Common.TokenServerClient DEBUG Got token response: 200 1544245321922 Services.Common.RESTResponse TRACE Processing response headers. 1544245321923 Services.Common.TokenServerClient DEBUG Successful token response 1544245321923 Sync.Status DEBUG Status.login: success.status_ok => success.login 1544245321923 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1544245321931 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1544245321931 FirefoxAccounts DEBUG getOAuthToken enter 1544245321933 FirefoxAccounts TRACE getCachedToken returning cached token 1544245321933 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1544245321933 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1544245321933 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544245321933 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544245321933 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "9d941777c66a2e7fd22c8b290f9e25d3b407b226-gzip" 1544245322938 Sync.Resource DEBUG GET fail 401 https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/info/collections 1544245322938 Sync.Resource WARN GET request to https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/info/collections failed with status 401 1544245322938 Sync.Service WARN 401: login failed. 1544245322938 Sync.BrowserIDManager DEBUG _findCluster has a pre-existing clusterURL, so fetching a new token token 1544245322938 Sync.BrowserIDManager INFO Getting keys 1544245322939 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1544245322939 FirefoxAccounts DEBUG enter getAssertion() 1544245322939 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1544245322939 FirefoxAccounts DEBUG getAssertionFromCert 1544245322939 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1544245322939 Sync.BrowserIDManager DEBUG Getting a token 1544245322939 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1544245322940 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1544245322940 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 1544245322940 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 1544245322940 Services.Common.RESTRequest TRACE HTTP Header x-client-state: ***** (suppressed) 1544245323107 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 1544245323108 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 1544245323108 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1544245323108 Services.Common.TokenServerClient DEBUG Got token response: 200 1544245323108 Services.Common.RESTResponse TRACE Processing response headers. 1544245323108 Services.Common.TokenServerClient DEBUG Successful token response 1544245323108 Sync.Status DEBUG Status.login: success.login => success.login 1544245323108 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1544245323108 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/ 1544245323108 Sync.BrowserIDManager DEBUG Cluster value = https://sync-211-us-west-2.sync.services.mozilla.com/1.5/75268830/ 1544245323108 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1544245323108 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1544245323108 Sync.ErrorHandler ERROR Sync encountered a login error 1544245323109 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1544245323109 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1544245323110 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:872:15) JS Stack trace: onNotify@service.js:872:15 1544245323110 Sync.Service DEBUG Not syncing: login returned false.
Hello? Can anyone help me?