Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

when i opened an account at firefox i lost my saved pws, why?

  • 4 fhreagra
  • 1 leis an bhfadhb seo
  • 4 views
  • Freagra is déanaí ó FredMcD

more options

when i opened an account at Firefox i lost my saved pws, now i cant see any pw but Firefox account in the firefox optiond

All Replies (4)

more options

Did you check the option to save logins?

more options

i use the option save logins since 5 years....my list was full of records.....

more options

What about the rest of your profile? settings, bookmarks . . .

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

Are you using any password add-ons or programs?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?