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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Bookmarks have disappeared & cannot log in

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I had a friend(just 1) message me today asking if I'd been hacked. Have run 2 full scans & nothing is showing up. I checked to see if my email address has been hacked & it showed up one occassion but didn't say what or when it was. All my bookmarks have disappeared & all attempts suggested have not remedied the situation. The bookmarks appear to be still there I just cannot access them. I cannot log in or create an alternative profile as it just goes back to the homepage. Pretty cheesed off! If anyone has any suggestions please let me know or I will have to delete Firefox which is a shame after many happy years

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If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page
    in case errors are reported close and restart Firefox and retry

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

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Hi there. I switched on PC this morning & still had the same red error message. However I have managed to create another profile which works(but there are no bookmarks)-well at least I can now save bookmarks etc & the auto suggest is working too which is great as you don't realise what useful tools they both are. Can I move the bookmarks over from the original profile & then delete it? Many thanks for your help. Regards Rob