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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Webpage rendering problem, cannot see video thumbnails for youtube

  • 5 fhreagra
  • 1 leis an bhfadhb seo
  • 13 views
  • Freagra is déanaí ó iamjayakumars

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Youtube page is showing blank thumbnails for me. Facing webpage rendering issue for some other websites also. This is happening for last 1-2 months. I am not using any extensions. Have an add-on for flash. I tried uninstalling/reinstalling firefox, opening in safe mode. No solution. See the attached image.

Thanks, Anirban

Attached screenshots

All Replies (5)

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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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Thanks for quick response. Tried these, and restarted firefox. Still facing problem.

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Hello,

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.

Athraithe ag iamjayakumars ar

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Thanks again for your quick response. I disabled the hardware acceleration, and restarted firefox. Still the problem persists.

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Create a new profile as a test to check if your current profile is causing the problems.

See Creating a profile:

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem

Profile Backup and Restore