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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Cannot access https://www.bbc.co.uk/iplayer/tv on Firefox now

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When the address is entered it disappears almost immediately. It is not accessed. I can get to the BBC homepage but the iPlayer link there does not work either. I can access the site using Internet Explorer.

Réiteach roghnaithe

Would you take a look at this please :

https://buffered.com/support/cant-access-bbc-iplayer/

What puzzles me though : you say that in Safe Mode you can't even access BBC Home ......

Would you mind telling us which extensions you have installed (if any)  ?

And which anti-virus software are you using  ?

Read this answer in context 👍 1

All Replies (13)

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Hello imsorryihaventaclue (neither do I most of the time .... )

I have no problem getting on that site - so here are a few things to try :

You can try these steps in case of issues with web pages : Reload the page : Hold down the Shift key and left-click the Reload button or press 'Ctrl + F5' or press 'Ctrl + Shift + R'

Another thing to try :

Clear the Cache and remove the Cookies from websites that cause problems via the 3-bar menu (or Tools) : => Options / Preferences :
"Remove the Cookies" from websites that cause problems :
• Options/Preferences => Privacy & Security => Cookies and Site Data => Manage Data
"Clear the Cache":
• Options / Preferences => Privacy & Security => Cookies and Site Data => Clear Data =>
Cached Web Content : Clear



If the above doesn't help, then let's try Firefox in Safe Mode, to see if maybe one of your extensions (if you have any) could be causing this :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Any difference  ?

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Thanks to MCCOY but neither link helped.

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Thanks to FFUS3r but neither link helped.

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Apologies for wrong response but thanks to MCCOY. With Firefox in safe mode I could not even access the BBC homepage. The site seems to be blocked as if blacklisted. It is still accessible in IE though.

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So how was your FF update and when was it last working? Did you check your security settings in FF to see if anything changed.

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My last update was on auto today to 62.0.2 (64-bit). The previous update was on 5 Sep. I did not check the security settings on either [too trusting I suppose] but I have not tried to access iPlayer at all this month.

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Réiteach Roghnaithe

Would you take a look at this please :

https://buffered.com/support/cant-access-bbc-iplayer/

What puzzles me though : you say that in Safe Mode you can't even access BBC Home ......

Would you mind telling us which extensions you have installed (if any)  ?

And which anti-virus software are you using  ?

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Thanks. I used an image backup from three days ago to be sure of a complete purge. All is well now.

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imsorryihaventaclue said

Thanks. I used an image backup from three days ago to be sure of a complete purge. All is well now.

I sure am glad that you've got everything working again  !

You marked my post as Chosen Solution - that must have happened inadvertently ..... (?) You can rectify it by clicking on the "Undo" button to the right of that post and then mark your own (last) post.

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No. Your solution was correct. I merely followed the advice in your link. Using the backup was a belt and braces idea to be sure of clearing cookies and caches. You deserve the credit.

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imsorryihaventaclue said

No. Your solution was correct. I merely followed the advice in your link. Using the backup was a belt and braces idea to be sure of clearing cookies and caches. You deserve the credit.

You just put a great big smile on my face ......

By the way : well done  !

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Famous last words. FF did an autoupdate to 62.0.2 (64-bit) again despite my changing settings to manual updates. iPlayer website now loads sometimes but not always. If I enter the website home address I get nothing. If I select a link to a particular tv episode from History it loads and I can access some other pages. I think that I shall give up with iPlayer altogether.