I am unable to connect to my bank's website from my personal pc.
I am unable to connect to my bank's website from my personal pc. The following message appears: Error code INET_E_RESOURCE_NOT_FOUND.
I'm able to connect to various other websites using Firefox. I've tried using Microsoft Edge as a browser to connect to my bank's website, without success. Refreshed the page, no dice.
Have cleared recent history of cookies, cache. I have Kaspersky internet security on my pc. Any suggestions to resolve this issue are greatly appreciated !
Réiteach Roghnaithe
Hi, Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 59.0 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.
All Replies (5)
Please provide public link(s) (no password) that we can check out. No Personal Information Please !
Remove History For One Site
Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.
Thank you FredMcD for your suggestion. Tried it, but it didn't resolve my issue.
Réiteach Roghnaithe
Hi, Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 59.0 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.
Thank you, Pkshadow. Your suggestion solved the issue.