Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes

  • 23 freagra
  • 2 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó dennistomlin

more options

I have 2 separate computers running windows vista. Both have basically all the same software installed. Both have the latest version of Firefox installed. On one computer Firefox is constantly crashing. Sometimes it will crash 3 times in a matter of 30 minutes. I really do not know how to read the crash reports and I need help to find out why it is crashing. If I disable all addons just the tab I am viewing crashes.

All Replies (20)

more options

dennistomlin said

Both have the latest version of Firefox installed

I hope you mean Firefox ESR.

On the bad computer;

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

more options

bp-3b1b186d-fbc7-432e-a125-a53480171224 bp-06019282-9b5e-4c29-9c48-bcdd90171224 bp-488955d3-fbb1-4a19-a0a7-7b4150171224 bp-cdfee9d3-95c9-44f7-b206-eb4280171223 bp-d8e05e9f-5e68-4f25-93b6-551370171222 bp-24059f98-f5e0-4340-a7e7-225170171222 bp-cc3ea7df-42dc-4291-9a67-7b1280171221 bp-630563ef-2270-4b83-bec0-333cd0171220 bp-9adfdc2f-1b48-4871-b8c0-66eb30171219 bp-87d70163-5e45-4b16-947b-0b5710171218 bp-20780ca2-ee4b-43a7-937e-7c5c50171217 bp-0c104b7c-c98c-4bc7-ade3-b55080171217 bp-7c3a9f8a-24d9-4277-b53e-7d1fb0171217 bp-7ea9713c-8115-4c84-9632-1ebeb0171214 bp-5030401c-f2f0-4457-953e-e00710171214 bp-523a79d8-512b-4355-a99a-369b70171208 bp-702432dd-15ac-4aae-b62d-0957d0171208



And yes, it is Firefox ESR.

Athraithe ag cor-el ar

more options

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE Crash Address 0x50bd9a0

Update Video Card Drivers or Reinstall

Please Refresh but do this 1st:

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

more options

Also, check Malwarebytes Anti-Exploit for updates.

more options

OK. Firefox does crash in safe mode. Here is the crash report. https://crash-stats.mozilla.com/report/index/bp-7da2f736-ee0f-4382-998d-dee180171224

I updated the video card and the newest version of Malwarebytes was installed last week. I did the 3 things above and shortly afterward it crashed. https://crash-stats.mozilla.com/report/index/bp-04e7e744-0e56-4ef2-b2a6-2da490171225

more options

I mentioned Update Video Card Drivers for a reason as your card is from 2006, last recommended drivers were from 2014 and your running 2016 drivers on it. Deal with the Video Card, suggest a new one that can port to next computer : featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]} webgl2Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps.

Nothing can be done for you at this time. Video Card Drivers are essential for all web sites and HTML5 Video and sound.

When have dealt will all this then do come back

more options

So in other words you are telling me to get new video cards and then you will help me.

more options

No. Do you see any where I mention Get. I suggest a new one. Also never said get one and then will help. Anger...or something, as did not read that right at all.

Uninstall and reinstall (as mentioned) the drivers this will fix some issues. Make sure not disabling things the card can do.

Yes age of card is a factor, But what I would have said is never mind getting a new card do to age of whole system. Should start looking forward to that time, sooner than later.

Only trying to make aware and is why I posted all the errors. If I had not and just said you have a few errors. Would not do anything to correct the issue.

So you can uninstall and reinstall your drivers. NVIDIA GeForce 9800 GT http://www.nvidia.com/Download/index.aspx

Please let us know if this solved your issue or if need further assistance.

more options

I went to Nvidia support and had a chat session about drivers. This is what the chat covered. [11:26:41 AM]Hi, my name is Sonal. How may I help you? [11:27:59 AM]Sonal: Hey Dennis [11:30:04 AM]Dennis Tomlin: I am having a problem with Firefox crashing and they tell me it is the driver software for my graphics drivers. They say they should be uninstalled and then reinstalled with the latest software. I am running windows vista with GeForce 9800GT graphics. [11:30:36 AM]Sonal: Sorry to hear that, I will try my best to assist you. [11:30:50 AM]Sonal: So the browser keeps on crashing as soon as you launch it? [11:31:39 AM]Dennis Tomlin: No. After I am on for a while it crashes. Sometimes 3 or 4 times in 30 minutes. [11:32:42 AM]Sonal: Okay. Do you have Vista 32 bit or 64 bit? [11:32:54 AM]Dennis Tomlin: Vista 32 bit [11:33:56 AM]Sonal: Thank you Dennis . Please press and hold the windows key on the keyboard and press R.Type devmgmt.msc and click ok. Now in device manager, expand display adapters , right click on GeForce 9800 GT, check the driver version under the driver tab and let me know. [11:36:12 AM]Dennis Tomlin: driver version 21.21.13.4201 There are 2 video cards. [11:36:27 AM]Sonal: Okay, which is the other card model? [11:36:56 AM]Dennis Tomlin: They are both 9800gt [11:37:28 AM]Sonal: Oh okay. [11:38:18 AM]Sonal: You have the latest driver version currently installed. Browser can crash due to many factors, it could be due to non updated version, plugins not installed etc [11:39:14 AM]Sonal: Please check if you have the latest version installed https://support.mozilla.org/en-US/kb/update-firefox-latest-version [11:40:00 AM]Dennis Tomlin: This is what Firefox support tells me. "Nothing can be done for you at this time. Video Card Drivers are essential for all web sites and HTML5 Video and sound.

When have dealt will all this then do come back " Yes I do have the latest version installed [11:40:34 AM]Sonal: Are you experiencing issue only with Firefox? Are other browsers running fine? [11:41:32 AM]Dennis Tomlin: Just Firefox. Plus I have another desktop running vista with firefox and that one is fine. [11:42:03 AM]Sonal: Okay. Did you try disabling hardware acceleration in Firefox? [11:42:11 AM]Dennis Tomlin: Yes [11:42:40 AM]Sonal: Okay. We can uninstall all the driver components using DDU software as below and then reinstall the driver. [11:43:00 AM]Sonal: Please download Display Driver Un-installer from the below link.

http://www.majorgeeks.com/files/details/display_driver_uninstaller.html Under the option " download locations" click on download major greeks

Now wait for few seconds and the download will start

How to use http://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

- Download the application and open it. (Perform the steps in safe mode) - Select NVIDIA on top and Put a check mark on all the NVIDIA components near the NVIDIA logo. - Now click on Clean and Restart (Highly Recommended) - Once the computer restarts and goes to the Windows, please follow the steps below


Download the driver version http://www.nvidia.com/Download/Find.aspx?lang=en-us - Once the installer wizard begin, accept the license agreement. - Select "Custom (Advanced)" install option and then click Next. - Put a checkmark in the "Perform clean install" option and then click Next. - Follow the on-screen instructions to complete the installation. [11:44:39 AM]Dennis Tomlin: OK I will try it. [11:45:06 AM]Sonal: Sure, if its a driver related issue, the above steps should fix it. [11:45:19 AM]Dennis Tomlin: OK Thanks [11:45:42 AM]Sonal: No problem [11:45:49 AM]Sonal: Is there anything else I may help you with today? [11:45:59 AM]Dennis Tomlin: No. Thanks. [11:46:07 AM]Sonal: Please do get in touch with us whenever you require any assistance and we will be glad to assist you.

Thank you for contacting NVIDIA Customer Care.Have a good day. [11:46:18 AM]'Dennis Tomlin' disconnected ('Concluded by End-user').

Uninstalling and reinstalling the drivers did not help. Firefox crashed right after I was done reinstalling drivers. Here is the crash address.

https://crash-stats.mozilla.com/report/index/bp-2a09b2a7-b15b-4d88-8f91-930540171227

more options

the crash report doesn't contain any hints that would especially point towards involvement of your graphics card. a fair share of jit crashes are due to bad memory, so on an older device you might want to check the integrity of your ram with a tool like www.memtest.org

more options

Ran memory test. No issues or errors.

more options

Some of the issues where with how stuff was turned off : the disabled and the unavailable. Please go through your Vista settings and make sure all is correct.

Please run from a Dos Administrator Command Prompt by Right Clicking the Dos icon or cmd.exe and run SFC /SCANNOW = SFC<space>/SCANNOW

Please Refresh but do this 1st:

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

more options

Exported bookmarks. Backed up profile. Reset Firefox.

Firefox crashed. https://crash-

stats.mozilla.com/report/index/bp-c79f77d1

-7a0c-4088-ab4c-70cee0171231

Ran sfc /scannow. No issues.

Created new profile.

Firefox crashed. https://crash-stats.mozilla.com/report/index/bp-ef588942-4f92-46a0-80e5-7fc920171231

No extensions installed at time of crash.

more options
more options

It shows here only running 1 card, so you might want to look into that. adapterDescription: NVIDIA GeForce 9800 GT adapterDescription2: (nothing here)(maybe issue)

Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Also Delete your Profile (since have made backups of bookmarks)

52.5.3 ESR. It will continue to get security updates until May 2018, and you can download and install it from this page:

Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

This is the last option, will have to think it is OS issues.

Please let us know if this solved your issue or if need further assistance.

more options

OK. As for this "It shows here only running 1 card, so you might want to look into that. adapterDescription: NVIDIA GeForce 9800 GT adapterDescription2:" Nvidia Control panel for setting SLI and PhysX config. Sli is configured to auto select card.

Did everything and removed Firefox and profiles as mentioned.

Downloaded and installed from address given.

Ran firefox 5 minutes and crashed.

https://crash-stats.mozilla.com/report/index/bp-cf554411-ba8e-4fd3-b86c-35a1a0180104

more options
more options

you could try to remove malwarebytes anti-exploit alltogether

more options

Deleted all of Malwarebytes. Used Revo uninstaller and then removed all instances of Malwarebytes from registry. Restarted computer, ran CCleaner and restarted computer again.

Refreshed Firefox.

Firefox crashed. https://crash-stats.mozilla.com/report/index/bp-cf1aa15f-b4c5-4332-bb62-7a3ab0180122

more options
  1. 1
  2. 2