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Password Saving Prompt Repeatedly Appearing

  • 5 fhreagra
  • 16 leis an bhfadhb seo
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  • Freagra is déanaí ó Chris

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My college uses Blackboard for submitting and viewing course work. When I was viewing a pdf hosted on Blackboard in Firefox Quantum (in-browser pdf viewer) the password save prompt was repeatedly appearing without me refreshing the page. I would click save, and then it would come up again a few seconds later. When I Iooked at what it had for the username and password, the password was correct for my school-associated Blackboard account (I don't login at blackboard.com, Blackboard takes me to the school's central login page); however, the username was showing the pdf page number I was on. For example: username: 41 password: ******. I have never had this problem with the 'old' Firefox browser or Chrome.

Réiteach roghnaithe

Try this please and see if have issue in Safe Mode : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode



Please let us know if this solved your issue or if need further assistance.

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All Replies (5)

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Try clearing your cache and empty cookies for that site. Then go to the page you want to enter to see the pdf's and Save again. See if it works properly now.

Please let us know if this solved your issue or if need further assistance.

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Tried clearing cache + removing cookies for blackboard.com, the problem persists. Relevant info: I noticed the prompt only comes up when I scroll, if I don't scroll the prompt does not reappear.

Athraithe ag Chris ar

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Réiteach Roghnaithe

Try this please and see if have issue in Safe Mode : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode



Please let us know if this solved your issue or if need further assistance.

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Safe mode did solve the problem. I restarted Firefox with addons re-enabled to attempt to narrow down what was causing the problem; however, the pdfs no longer open in browser, they go straight to download now. I'm not sure what I did to cause that.

EDIT: okay, I looked up how to change how pdfs are opened. They open in browser like before, I'm going to selectively re-enable addons to see if one of them are the cause.

Athraithe ag Chris ar

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CORRECTION: It was actually the LastPass addon.

Old Response (INCORRECT): It was the uBlock addon. Disabling it fixed the problem. Thank you for your quick, helpful replies.

Athraithe ag Chris ar