firefox is not responding after win10 resme from sleep
firefox is not responding after win10 resume from sleep, and CPU usage is around 40-45 and never drop, less than 10 tabs were opened. I ended the process and started firefox from the crash, still same tabs but very fast. any solutions?
I am using win 10 pro firefox 54.0
Tuilleadh mionsonraí faoin chóras
- User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Has nobody this kind of problem?
Hi, sorry you've waited so long for a response. Please try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button , click Help and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
Note: Adblock Plus has been slowing thing down, so if it's OK in Safe Mode and you have it, try disabling it - Add-ons Manager (Ctrl+Shift+A) > Extensions.
If an actual crash is occuring, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.
When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!
When multi-process windows in Firefox is enabled then Firefox will use more memory and may be less responsive. Try to disable multi-process windows in Firefox to see if that has effect.
You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.
- browser.tabs.remote.autostart = false
- browser.tabs.remote.autostart.2 = false
You can open the about:config page: via the location/address bar. You can accept the warning and click "I'll be careful" to continue.