Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes

  • 9 bhfreagra
  • 1 leis an bhfadhb seo
  • 26 views
  • Freagra is déanaí ó Tomatoshadow2

more options

Firefox crashes on a regular basis and is so bad it freezes my whole machine so I have to do a hard reboot using the power switch. Its getting very bad and soon I am going to unfortunately only be able to use Chrome as it never crashes

All Replies (9)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

more options

bp-895cb9c5-555d-40d5-960b-9d5f10170609 6/9/17 10:29 AM bp-7d73d1bb-fb15-4c88-a8fa-345181170507 5/6/17 7:44 PM bp-cdae48e9-9ea5-45c8-90ec-2a2b51170428 4/28/17 7:41 AM bp-6f735abd-ac3d-49ea-a297-a5b9d1170413 4/13/17 3:49 PM bp-ec1389df-7878-44b6-922e-94d8b2170406 4/6/17 6:26 AM bp-9f86bc84-aa1b-45c9-a896-e6b2f2170318 3/18/17 4:30 PM bp-35a2dad2-1426-488f-b5c3-49cf02170208 2/8/17 10:06 AM bp-795a779b-f3f7-4fad-8ce5-7a5942170125 1/24/17 7:04 PM bp-86fadf06-5268-4b74-a996-d3c812161229 12/28/16 4:43 PM bp-596e7633-f9e0-4f0d-b756-b38452161222 12/21/16 5:33 PM bp-08082850-3ad1-46d3-ba93-8c0a52161216 12/16/16 10:12 AM bp-26170cc8-fd46-4900-b414-d537d2161214 12/13/16 5:50 PM

more options

bp-895cb9c5-555d-40d5-960b-9d5f10170609 Signature: OOM | unknown | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | mozilla::BufferList<T>::AllocateSegment

Process Type plugin (web) Shockwave Flash Version: 25.0.0.171

This is for Sumo's Related Bugs 1350042 NEW --- Crash in OOM | unknown | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | mozilla::BufferList<T>::AllocateSegment in GPU process 1349991 NEW --- High CPU usage and growing heap-unclassified allocations in gfx process during video playback +++++++++++++++++++++++++++++++++++++++++++++++ bp-7d73d1bb-fb15-4c88-a8fa-345181170507 Signature: PLDHashTable::Add | JSObject::traceChildren ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-cdae48e9-9ea5-45c8-90ec-2a2b51170428 Signature: nsWrapperCache::GetWrapper

This is for Sumo's Related Bugs 1316683 RESOLVED FIXED mozilla::net::PredictorLearn() uses JS during painting 1311862 RESOLVED FIXED Crash in nsWrapperCache::GetWrapper 1309958 RESOLVED FIXED Crash while running nsPluginInstanceOwner::GetNetscapeWindow during InterruptCallback

more options

How does that help me , you posted a bunch of stuff that does not help me solve the problem and in fact gives me less confidence in Firefox. Why is Firefox so unreliable but Chrome so stable ? \

How do I prevent Firefox crashing my whole system

more options

Sorry. I suspect a memory issue and called for more help.

more options

I am so disappinted that in all this time , no response at all to help fix this issue, is there a way to contact Firefox/ Mozilla people ? Should I just got to Chrome and stick with that and give up on Firefox ?

It sometimes happens when I open a new tab in Firefox and I have 3 or 4 tabs open and then the whole machine locks up and has to be rebooted at the power switch. Surely Mozilla would want this not to happen ?

more options

Here's an article on how to fix Firefox's freezing or hanging issues, let me know if it helps you.

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

more options

Thats way to vague and general and unfortunately does not help

I posted the Crash report IDs in this thread and thought that maybe someone from Mozilla could identify what is going on.

It does not just freeze Firefox it freeezes my whole computer so it needs a hard reboot at the power switch thats seems risky for my computers health

more options

Sorry about that. Does Firefox still crash your whole system while in safe mode? Do you have any extensions installed?