Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 24.0 r0 Shockwave Flash 20.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 24.0.0.194

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Profile data can be removed or not recorded several ways;

• 1) Running Firefox in Private Mode (nothing is recorded)
• 2) Privacy settings; (Type about:preferences#privacy<enter> in the address bar.)
• 3) Many disk cleaners and anti-virus type programs can remove data from browsers. Open their settings and have them leave the browsers alone.
• 4) Mal-ware.

In case you use "Clear history when Firefox closes" or otherwise clear history.

• do not clear the Browsing History

• Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" -> Settings
• https://support.mozilla.org/kb/remove-recent-browsing-search-and-download-history

• clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
• clearing cookies will remove all selected cookies including cookies with an "Allow" exception you may want to keep