Firefox crashes
AdapterDeviceID: 0x29c2 AdapterDriverVersion: 8.15.10.1749 AdapterSubsysID: 31031565 AdapterVendorID: 0x8086 Add-ons: viettelhttphandle%40viettel.com.vn:1.0.13,%7B8207083A-E503-11E5-9FE9-4BF4BB8E7F8B%7D:2.5.2 AsyncPluginInit: 1 AvailablePageFile: 1720766464 AvailablePhysicalMemory: 153448448 AvailableVirtualMemory: 205832192 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 33423360 BreakpadReserveSize: 67108864 BuildID: 20150812163655 ContainsMemoryReport: 1 CrashTime: 1484619184 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1]: Failed to create similar cairo surface! Size: Size(1280,957) Status: 1|[1][GFX1]: Failed to create similar cairo surface! Size: Size(1235,881) Status: 1|[2][GFX1]: Failed to create similar cairo surface! Size: Size(1280,957) Status: 1|[3][GFX1]: Failed to create similar cairo surface! Size: Size(1260,856) Status: 1|[4][GFX1]: Failed to create similar cairo surface! Size: Size(1280,957) Status: 1 InstallTime: 1480691938 JSOutOfMemory: Recovered Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 31031565, AdapterDriverVersion: 8.15.10.1749 D3D11 Layers- WebGL- OOMAllocationSize: 16385 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 228661 StartupTime: 1484614470 SystemMemoryUsePercentage: 92 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150812163655","version":"40.0.2","vendor":"Mozilla","platformVersion":"40.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2038,"isWow64":false,"cpu":{"count":2,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"ST3160318AS","revision":"CC38"},"binary":{"model":"ST3160318AS","revision":"CC38"},"system":{"model":"ST3160318AS","revision":"CC38"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)","vendorID":"0x8086","deviceID":"0x29c2","subsysID":"31031565","RAM":null,"driver":"igdumd32","driverVersion":"8.15.10.1749","driverDate":"5-6-2009","GPUActive":true}]}},"settings":{"blocklistEnabled":false,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":false,"autoDownload":false},"userPrefs":{"app.update.auto":false,"app.update.enabled":false,"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>","extensions.blocklist.enabled":false,"extensions.update.enabled":false,"network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>"}},"profile":{"creationDate":16654},"addons":{"activeAddons":{"viettelhttphandle@viettel.com.vn":{"blocklisted":false,"description":"An HTTP analyzer addon for Firefox","name":"Viettel HTTP Handle","userDisabled":false,"appDisabled":false,"version":"1.0.13","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16654,"updateDay":17183},"{8207083A-E503-11E5-9FE9-4BF4BB8E7F8B}":{"blocklisted":false,"description":"Set security header for VSA System","name":"Modify Header VSA","userDisabled":false,"appDisabled":false,"version":"2.5.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17137,"updateDay":17183}},"theme":{},"activePlugins":[{"name":"Adobe Acrobat","version":"15.20.20039.7108","description":"Adobe PDF Plug-In For Firefox and Netscape 15.20.20039","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":17074},{"name":"Google Update","version":"1.3.32.7","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17157},{"name":"Microsoft Office 2013","version":"15.0.4420.1017","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":15614},{"name":"Java(TM) Platform SE 8 U51","version":"11.51.2.16","description":"Next Generation Java Plug-in 11.51.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_51","application/x-java-bean;jpi-version=1.8.0_51","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.51.2","application/x-java-applet;javafx=8.0.51"],"updateDay":16654},{"name":"Java Deployment Toolkit 8.0.510.16","version":"11.51.2.16","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16654},{"name":"Shockwave Flash","version":"23.0.0.207","description":"Shockwave Flash 23.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17152}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"12","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4274634752 TotalPhysicalMemory: 2137317376 TotalVirtualMemory: 2147352576 URL: https://10.60.106.230:8909/ipccClient.html Vendor: Mozilla Version: 40.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A381689-90E8-4B3C-A055-D1C6D17F8950}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A381689-90E8-4B3C-A055-D1C6D17F8950}] DATAGRAM 0 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CC7D955C-1327-4EAF-917E-3588DA7CD004}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CC7D955C-1327-4EAF-917E-3588DA7CD004}] DATAGRAM 3 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{53AD2098-59F5-43D2-B791-D145559276D1}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{53AD2098-59F5-43D2-B791-D145559276D1}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1A381689-90E8-4B3C-A055-D1C6D17F8950}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1A381689-90E8-4B3C-A055-D1C6D17F8950}] DATAGRAM 2 : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (2)
Is there a reason you are using an old version of Firefox? https://support.mozilla.org/en-US/kb/update-firefox-latest-version 50.1
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Separate Security Issue: Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version: 24.0.0.194
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration