Firefox crashes
Whenever I try to open a page not 15 seconds go by it crashes with a message "Bad News" and then "good news you can report and reopen the tab option below" The report ID is Crash ID: bp-24c7052d-cb70-4acb-b362-0ba152170103
Hope this will be solved soon
Réiteach roghnaithe
bp-d3c0b20b-6ed7-424a-bfcf-c1f8a2170103 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER
System Memory Use Percentage 91
Attention Sumo's there ar 8 related bug reports
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
Starting The Computer In Safe Mode;
Free Online Encyclopedia
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
Read this answer in context 👍 1All Replies (5)
Hi hope1069, sorry to hear about the crashes.
That particular report has incomplete information about what Firefox was doing at the time of the crash. It does indicate "System Memory Use Percentage: 95" which means memory was nearly full. That often is Firefox's fault, bit since this seems to have been a crash at startup, it could have been the result of having many applications running at once.
How often to the crashes occur and have you noticed any particular pattern leading up to them?
If you have more crash report IDs which might provide additional context, could you post those? (If the about:crashes page is not working, you may be able to get them from disk: Firefox crashes - asking for support.)
Hello jscher2000.
So let me understand. the firefox can crash if my system memory use is at 95%? I few months ago I almost reached full memory and firefox did not crash on me.
The crash only started last night, you are probably right as my son keeps a few tabs open at the same time. I am on safe mode now and have only two tabs open. I have many crash reports, here is the last one from 1:31AM I copied the first ID number on the top of the report. it does not start with bp hope this helps.
ID: d3c0b20b-6ed7-424a-bfcf-c1f8a2170103
Thank you for all your help
Réiteach Roghnaithe
bp-d3c0b20b-6ed7-424a-bfcf-c1f8a2170103 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER
System Memory Use Percentage 91
Attention Sumo's there ar 8 related bug reports
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?
Starting The Computer In Safe Mode;
Free Online Encyclopedia
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
Thank you for all your help. I cleaned my laptop and everything works great :). Wishing all of you a great 2017.
Glad to help. Safe Surfing.