Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Lately, FireFox refuses to connect with eBay.com

more options

I'm on a mac using OSX 10.9.5 Using FireFox 50. Both this version and the previous have not been able to connect with eBay for a few days now.

What can the problem be?

Thanks

I'm on a mac using OSX 10.9.5 Using FireFox 50. Both this version and the previous have not been able to connect with eBay for a few days now. What can the problem be? Thanks

Réiteach roghnaithe

can u screenshot the error please

Read this answer in context 👍 0

All Replies (4)

more options

Réiteach Roghnaithe

can u screenshot the error please

more options

Request Timeout The server timed out while waiting for the browser's request.

Reference #2.7deb7068.1479231652.0

more options
more options

It sounds as though the server is not getting the expected information from Firefox. In a past thread, this worked to clear up an error message like that:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?