Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I've unintentionally added FromDoctoPDF brwoser and can't get rid of it.

  • 20 freagra
  • 3 leis an bhfadhb seo
  • 73 views
  • Freagra is déanaí ó GiseleP

more options

I have removed it from AddOns and uninstalled from my Applications folder, as well, to no avail. Would love help.

All Replies (20)

more options

Hi   !
Would you take a look at the section   'Mac Security and malware protection'   in the article   'Troubleshoot Firefox issues caused by malware':
http://mzl.la/1xKrH3p
And:
https://discussions.apple.com/message/29938930#29938930/
Also:
https://www.malwarebytes.org/antimalware/mac/index.html

more options

When I looked at this over the Summer, it seemed there were two more things to clean up within Firefox if the system cleaning didn't take care of them:

(1) Remove that site's extension (2) Restore your preferred home page

You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then cast a critical eye over the list on the right side. All extensions are optional. If in doubt, disable, and if possible, remove anything you know is unwanted.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Next, see: How to set the home page

Success?

more options

Thanks, but I've done all of those things already to no avail.

Athraithe ag GiseleP ar

more options

Hi GiseleP, what are your current symptoms? Where does the unwanted software or page show up?

more options

Browsing/Search page- I just dont' like it and would prefer the old default search page.

more options

Did the add-on replace your default search engine? This is a setting on the Preferences page, Search panel, right at the top. Normally a North American installation of Firefox will show Yahoo here and you might have changed it before to a different site. Please try the steps in this article to see whether that fixes it:

Change your default search settings in Firefox

Note: there is a box further down the panel where the unwanted search plugin might be listed, and you can select and remove it there AFTER you fix your default search setting at the top of the panel.

more options

GiseleP said

Browsing/Search page- I just dont' like it and would prefer the old default search page.

FromDocToPDF   has not installed a toolbar   ? That's usually one of the first things it does.

more options

Nope- I still have the same tool bar as before it was installed. Weird, eh?

Removed it from Extensions and AddOns. Also from my Applications Folder.

It happened once before that I unintentionally installed a search page (they're sneaky) and I was able to remove it, but this time...

more options

What do you mean by this:

Browsing/Search page

When does that page appear? For example:

  • new window
  • new tab
  • when using the address bar to search
  • some other time/place
more options

New Window. It's slower than default page, and have to go through 3 different tabs opening to get to what I want when I search.

more options

Screen shot as opposed to next new window screen I'll attach which still shows up when I use Search on the Toolbar.

more options

Oops- never mind about second screen shot. It isn't exactly what I thought, although it is old default for that page (as opposed to MyWay)

more options

Thanks so much for your help, btw.

more options

GiseleP said

New Window. It's slower than default page, and have to go through 3 different tabs opening to get to what I want when I search.

Unless an add-on is overriding it, a new window should display your home page. Did you clean out the home page setting? How to set the home page

more options

Before this   FromDocToPDF   showed up:   had you ever noticed   MyWay   before   ?

more options

Hi, I'm not a Mac user, so I hope this is possible: Check your Firefox Desktop shortcut for corruption: Right click on it > Properties, and in Target, make sure there is no sign of the malware. If there is, delete that part of it. Or if it's easier, you can just delete and recreate a new shortcut: Wrong home page opens when I start Firefox - How to fix.

Another thing you can do, is to search for the malware in your search box.

After removal you may need to reset your home page and search, which you can do by running the add-on SearchReset.

Athraithe ag Scribe ar

more options

Happy112 said

Before this   FromDocToPDF   showed up:   had you ever noticed   MyWay   before   ?
more options

No it never had. I stupidly attempted to use some FB overlay which caused it to happen.

more options

GiseleP said

No it never had. I stupidly attempted to use some FB overlay which caused it to happen.

That's not stupid;   you're not   Einstein   (and rumour has it that even he wasn't all that bright after all).
In addition to the links I gave you earlier;   here's another one for Mac:
howtogeek.com/223116/how-to-remove-malware-and-adware-from-your-mac/

Athraithe ag Happy112 ar

more options

awww- thank you :-)