Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Continue to get window stating to Restart Firefox To Update.

  • 7 bhfreagra
  • 5 leis an bhfadhb seo
  • 220 views
  • Freagra is déanaí ó granny10

more options

After my husband logs in and Firefox starts up, he continues to get window to Restart Firefox To Update. When I click on About Firefox it also indicates that we have to Restart Firefox To Update. I have uninstalled and reinstalled Firefox from Mozilla.org 3 times now and this problem continues. Refresh also does not eliminate the problem. Clicking on Firefox in Applications file identifies version as 49.0.2. Operating system is OS X El Capitan 10.11.6

When I log in to Firefox under my user, I do not have any problems.

Réiteach roghnaithe

FYI - I'm on my iMac 10.11.6 today *MY* FFox updated to 50.0.1 and the problem resolved itself for ME. My wife's account was still getting the 49.0.2 problem.

I quit FF on her account & renamed a subdirectory under her account from: ~/Library/Caches/Mozilla/updates/Applications/Firefox/

  TO:

~/Library/Caches/Mozilla/updates/Applications/WAS-FF

and restarted FF for her. The problem seems to have gone away.

NOTE: FF autorebuilt the ~/Library/Caches/Mozilla/updates/Applications/Firefox/ dir, so it looks like this may have cleaned it all up.

NOTE 2: I had also deleted all the 'Firefox 49.0.2.dmg' files from both of our directories before hand, with no noticeable difference. Whether that helped or not I do not know, but it probably should be the first step. :)

Read this answer in context 👍 3

All Replies (7)

more options

Another user reported the same problem. Still not resolved. I called for more help.

more options

Husband continues to get message to update Firefox to 49.0.2. I have tried to update to version 50 but cannot update and clicking on update does not get rid of the 49.0.2 message. . When I click on About Firefox it still shows version 49.0.2.

more options

Réiteach Roghnaithe

FYI - I'm on my iMac 10.11.6 today *MY* FFox updated to 50.0.1 and the problem resolved itself for ME. My wife's account was still getting the 49.0.2 problem.

I quit FF on her account & renamed a subdirectory under her account from: ~/Library/Caches/Mozilla/updates/Applications/Firefox/

  TO:

~/Library/Caches/Mozilla/updates/Applications/WAS-FF

and restarted FF for her. The problem seems to have gone away.

NOTE: FF autorebuilt the ~/Library/Caches/Mozilla/updates/Applications/Firefox/ dir, so it looks like this may have cleaned it all up.

NOTE 2: I had also deleted all the 'Firefox 49.0.2.dmg' files from both of our directories before hand, with no noticeable difference. Whether that helped or not I do not know, but it probably should be the first step. :)

Athraithe ag smersh ar

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

more options

thanks.

However, I cannot figure out how to flag my post.

more options

It was done.

more options

Thanks to smersh for responding to my issue. I was finally able to update my husband's Firefox to version 50.0.1 and the problem seemed to resolve itself.