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Encountering problems while accessing Facebook on FireFox.

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Hello Everyone!

When I go onto Facebook, numerous things do not function when I use Firefox browser, this does not happen with the Chrome browser, so I assume it must be a browser problem. Problems mainly arise in (1) the loading of the page (slow), (2) the stylesheet is not read properly and the page that can be seen is solely HTML5. (3) Almost always pictures do not load, meaning that posts will be shown with a blank square where the picture is supposed to be. (4) I get strange pop-ups implying that I have tried to download something (php file) which I did not, usually it is a file with a strange name. See the screenshot for problems 2 and 4.

The first, is of Facebook acting weird the second, is of a pop-up where it is asked whether I would like to download a php-file that I did not request. Now to my very limited understanding of web development it is perfectly normal for a browser to request certain files (that is how we use the web) however it is not normal for me to get a pop-up to download the file to my laptop unless I specifically request that. In addition, there is no reason why Firefox would need me to permanently store a php file from Facebook onto my laptop (as far as I know...)

This happens randomly and I cannot replicate it. Hopefully someone will be able to help with this?

Sincerely,

Laura

Hello Everyone! When I go onto Facebook, numerous things do not function when I use Firefox browser, this does not happen with the Chrome browser, so I assume it must be a browser problem. Problems mainly arise in (1) the loading of the page (slow), (2) the stylesheet is not read properly and the page that can be seen is solely HTML5. (3) Almost always pictures do not load, meaning that posts will be shown with a blank square where the picture is supposed to be. (4) I get strange pop-ups implying that I have tried to download something (php file) which I did not, usually it is a file with a strange name. See the screenshot for problems 2 and 4. The first, is of Facebook acting weird the second, is of a pop-up where it is asked whether I would like to download a php-file that I did not request. Now to my very limited understanding of web development it is perfectly normal for a browser to request certain files (that is how we use the web) however it is not normal for me to get a pop-up to download the file to my laptop unless I specifically request that. In addition, there is no reason why Firefox would need me to permanently store a php file from Facebook onto my laptop (as far as I know...) This happens randomly and I cannot replicate it. Hopefully someone will be able to help with this? Sincerely, Laura
Attached screenshots

Athraithe ag Laura92 ar

Réiteach roghnaithe

bullguard is acknowledging this problem and apparently it was happening on other browsers as well - see https://productforums.google.com/d/msg/chrome/hnOuagCiI5g/bE2U02BSBgAJ for example...

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Tuilleadh mionsonraí faoin chóras

Breiseáin Shuiteáilte

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Version 5.41.3.0
  • Google Update
  • Shockwave Flash 21.0 r0

Feidhmchlár

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0

Tuilleadh Eolais

Chandan_Baba 35 réiteach 369 freagra

I guess that your Firefox needs a malware scan ,as symptoms like pop ups are coming with strange behaviour etc. Suggesting you to do a complete scan of your system specifically programs files with any one malware scanner like malwarebytes,adwcleaner or hitman pro . Most likely if you are not using system then results can come much precisely. So do a scan and restart your Firefox and see whether it works fine or not .

I guess that your Firefox needs a malware scan ,as symptoms like pop ups are coming with strange behaviour etc. Suggesting you to do a complete scan of your system specifically programs files with any one malware scanner like malwarebytes,adwcleaner or hitman pro . Most likely if you are not using system then results can come much precisely. So do a scan and restart your Firefox and see whether it works fine or not .

Úinéir na ceiste

I have tried Malwarebytes, Ccleaner, Microsoft's free malicious software removal tool & my virusscanner: Bullguard all of those did not find anything on my computer.

Furthermore, as the problem only seems to surround Firefox, I thought it may be related to settings within Firefox?

I have also reset Firefox multiple times and reinstalled it completely. I have encountered an error with my laptop that I do not think is related but it's possible: -unexpected store exception, which is always followed by the BIOS screen and appear unrelated to any activities on my laptop.

I am not sure if that is related to the problem with Facebook & Firefox. To me it seems as if Firefox is unable to correctly display Facebook style sheet in the first screenshot. However the php - file I find even stranger, I continue to not download it as it may be a virus so I do not know what the file could contain.

To sum up, I think the pop-up mainly shows there is something not correctly working with Firefox on my laptop.

Does anyone have any ideas how to fix this? Or even what the problem actually is?

I have tried Malwarebytes, Ccleaner, Microsoft's free malicious software removal tool & my virusscanner: Bullguard all of those did not find anything on my computer. Furthermore, as the problem only seems to surround Firefox, I thought it may be related to settings within Firefox? I have also reset Firefox multiple times and reinstalled it completely. I have encountered an error with my laptop that I do not think is related but it's possible: -unexpected store exception, which is always followed by the BIOS screen and appear unrelated to any activities on my laptop. I am not sure if that is related to the problem with Facebook & Firefox. To me it seems as if Firefox is unable to correctly display Facebook style sheet in the first screenshot. However the php - file I find even stranger, I continue to not download it as it may be a virus so I do not know what the file could contain. To sum up, I think the pop-up mainly shows there is something not correctly working with Firefox on my laptop. Does anyone have any ideas how to fix this? Or even what the problem actually is?

Athraithe ag Laura92 ar

philipp
  • Top 25 Contributor
  • Moderator
5304 réiteach 23419 freagra

hi, that seems to be an issue with bullguard - please make sure that all its modules are updated to the latest level or otherwise disable it for facebook as it's described at here.

hi, that seems to be an issue with bullguard - please make sure that all its modules are updated to the latest level or otherwise disable it for facebook as it's described at [https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_bullguard here].

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@Philipp I have updated bullguard. With regard to switching of the 'show save results' would that not result in turning off bullguard for Facebook? Would that not increase the risk of attracting a virus? I would try it, but it seems risky to turn of bullguard.

Also would I not have similar problems with accessing Facebook through Chrome if the problem lies with my virusscanner interfering?

@Philipp I have updated bullguard. With regard to switching of the 'show save results' would that not result in turning off bullguard for Facebook? Would that not increase the risk of attracting a virus? I would try it, but it seems risky to turn of bullguard. Also would I not have similar problems with accessing Facebook through Chrome if the problem lies with my virusscanner interfering?
philipp
  • Top 25 Contributor
  • Moderator
5304 réiteach 23419 freagra

Réiteach Roghnaithe

bullguard is acknowledging this problem and apparently it was happening on other browsers as well - see https://productforums.google.com/d/msg/chrome/hnOuagCiI5g/bE2U02BSBgAJ for example...

bullguard is acknowledging this problem and apparently it was happening on other browsers as well - see https://productforums.google.com/d/msg/chrome/hnOuagCiI5g/bE2U02BSBgAJ for example...

Úinéir na ceiste

That clears it up, thank you. Hopefully the update from Bullguard will work.

That clears it up, thank you. Hopefully the update from Bullguard will work.

Athraithe ag Laura92 ar