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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Internet problem using turbotax

  • 4 fhreagra
  • 1 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó FredMcD

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Firefox does not recognize that I am on the internet and will not let me download updated forms while I am working on turbotax

Firefox does not recognize that I am on the internet and will not let me download updated forms while I am working on turbotax

All Replies (4)

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What messages are you seeing?

I thought Turbo did it's own downloads. Check the firewall.

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rereitman01 said

Firefox does not recognize that I am on the internet and will not let me download updated forms while I am working on turbotax

What do you mean by "Firefox does not recognize that I am on the internet"? Are you launching a Firefox window or tab from inside TurboTax?

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When I load turbo tax and open it on my computer, Turbo Tax asks me to update the tax forms. When I click okay, turbo tax gives me a message that I am not connected to the internet. Someone else mentioned that it might be a problem with the firewall. When I use my wife's computer, I don't have this problem with turbo tax.

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Firefox is not involved. Turbo Tax tried to access the web, and could not. Check the firewall, and your protection programs.