Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Why don't certain websites display fonts or icons correctly?

  • 7 bhfreagra
  • 3 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó tonys44

more options

I have a problem that I have seen reported before, the fonts/icons display as rectangular boxes with characters in them. I am running Windows 7 64 bit and am using Firefox V 42.0. I have cleared the History including the font cache and have checked Allow websites to use their own fonts. Nothing fixes this problem and everything displays correctly in IE and Chrome.

I have a problem that I have seen reported before, the fonts/icons display as rectangular boxes with characters in them. I am running Windows 7 64 bit and am using Firefox V 42.0. I have cleared the History including the font cache and have checked Allow websites to use their own fonts. Nothing fixes this problem and everything displays correctly in IE and Chrome.

All Replies (7)

more options

Image file uploaded.

more options

Special icons are usually supplied by a font that is downloaded from the server (@font-face) as you might see by little boxes that show the hex code of the characters instead. If you have a font installed that covers this Unicode range then you may see a real character and not the little box with the CSS code.

Make sure that you allow pages to choose their own fonts.

  • Tools > Options > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

You can check the gfx.downloadable_fonts.enabled pref on the about:config page and make sure that it is set to true (if necessary double-click the line to toggle its value to true).

Firefox 41+ will allow icon fonts that use PUA code points to work with the font setting in "Options/Preferences > Content > Advanced" disabled. When unsupported code points are used then you see the little boxes with the hex code.

more options

Thanks, but I have the "Allow pages to choose their own fonts, instead of my selections above" already checked. How do i get to the about.config page? I do not see that option anywhere in the tools and options. If I type it in the address bar, it adds www and I get an error message.

more options

You need to use a colon and not a dot as separator to open the about:config page via the location bar.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

more options

Thanks. I was able to get to the about.config page and the value is marked "true". I never had this problem until a few months ago. Every setting that I review seems to be set correctly. At first I thought this might be an issue with Microsoft Silverlight, because it is very prevalent on Microsoft content web pages.

Thanks for all of your help.

more options

Do you see any messages about fonts in the Web Console (Firefox menu button or Tools > Web Developer)?

You can also check in the Network monitor if any font files are requested and loaded.

more options

Yes. The messages are shown in the attached.