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Firefox crashes

  • 5 fhreagra
  • 3 leis an bhfadhb seo
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  • Freagra is déanaí ó Greyracer

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Since I've updated, Firefox crashes on startup. I've followed all the different scenarios like re-installing, deleting certain files etc. but still end up with Firefox crashing. It does in fact run in Safe Mode and I took that opportunity to turn off all my add-ons. Didn't help. My guess is that Firefox is allergic to something on my laptop.

Réiteach roghnaithe

Crash ID: bp-5e91aa31-24cc-4e04-8cae-3b31e2151016

Product Firefox Version 41.0.1

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Related Bugs 1205987 REOPENED --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app


Remove freecorder from your system

Read this answer in context 👍 2

All Replies (5)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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Réiteach Roghnaithe

Crash ID: bp-5e91aa31-24cc-4e04-8cae-3b31e2151016

Product Firefox Version 41.0.1

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Related Bugs 1205987 REOPENED --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app


Remove freecorder from your system

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Fred --

Thanks, that did it. I took Freecorder out of my startup folder, reactivated my plug-ins and everything worked fine. I've had Freecorder running in my system concurrently with Firefox for years but apparently this new version has a problem. Do you know if it's going to be addressed? The problem only occurred when Firefox was updated.

Until then, I'll use Freecorder and Firefox separately.

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You will have to check with Freecorder support to find out. Safe surfing.

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Report ID Date Submitted bp-e554f33b-34d3-40f8-a6e7-3d7a32160412 4/12/2016 1:02 PM bp-733f9c10-91fd-4b28-b033-0fa282160411 4/11/2016 10:53 AM 118a4c7a-fe58-4577-8c3d-98ed4edf2e8d 4/11/2016 7:08 AM bp-f752c1cd-cf71-42a1-9584-f16812160410 4/10/2016 1:33 PM bp-210dfa5e-63fd-4df9-9036-be4282160410 4/10/2016 8:37 AM bp-5f8a86c5-d52e-422d-9e1d-7ecd02160410 4/9/2016 8:47 PM bp-3a132196-48eb-4461-8c07-5693b2160409 4/9/2016 10:21 AM