Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox used to work well until last week, now crashes on startup - have reinstalled, tried unticking hardware acceleration - not fixed.

more options

Until last week Firefox worked reasonably with just a few crashes (windows 10) , now it crashes immediately. I have reinstalled it, ticked hardware acceleration ( it starts in safe mode) but is not fixed. Any ideas?

Réiteach roghnaithe

thank you, looking at these reports, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Read this answer in context 👍 0

All Replies (4)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

Crash ID: bp-ebe1499d-aa2d-4706-8d5a-f81812151009 Crash ID: bp-075bc5c6-192f-450d-8b38-d26ae2151008 Crash ID: bp-b67ff79b-90a7-4595-aca2-1dc3f2151006 Crash ID: bp-7e64bf3d-bc31-45d5-aa1b-a50e32151005

last 4 days crash reports

more options

Réiteach Roghnaithe

thank you, looking at these reports, it looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

more options

Great - Firefox now opens - (though I did have some difficulty removing Freecorder!) Many thanks for your help!