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Mozilla crashes when using Facebook
Report ID Date Submitted bp-53c70217-7f0f-4fdf-b2b5-31d9d2151004 10/4/2015 1:05 PM bp-b55953c5-826f-4f17-9316-5c8e52151004 10/4/2015 12:50 PM bp-5ff562a9-8f91-43fa-ba62-e12052151004 10/4/2015 12:12 PM
All Replies (7)
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
None of that helped. I hope that Mozilla can get the issue fixed. I'll be using Google Chrome until they do.
inproc_agent.dll = Kaspersky Inproc Agent
igd10umd32.dll = Intel(R) Graphics Technology
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
This is for Sumo's Related Bugs 1098597 NEW --- startup crash in igd10umd32.dll@0x18f35 from [@ CContext::ID3D11DeviceContext_UpdateSubresource_<2>(ID3D11DeviceContext*, ID3D11Resource*, unsigned int, D3D11_BOX const*, void const*, unsigned int, unsigned int) ]
Disable Kaspersky as a test.
- see if there are updates for your graphics drive drivers
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
All windows updates are up to date. It doesn't crash when starting, but during facebook use. I can tell when it's going to crash, because things start slowing down.
How much of Kaspersky should I disable? I tried the one for web anti-virus. It caused Facebook to run MORE slowly and crash earlier. I am so frustrated.
As a test, disable all of it. Once it is known to be the problem, you can contact their support site.