Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes

  • 3 fhreagra
  • 4 leis an bhfadhb seo
  • 1864 views
  • Freagra is déanaí ó FredMcD

more options

Firefox always immediately crashes on startup, giving a message popup box saying: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report." It then crashes again if I select Restart Firefox, and crashes even if I quit and restart it later.

I have uninstalled Mozilla multiple times with a clean removal and redownloaded and reinstalled and the same thing happens. Also persists even with numerous restarts between removal and reinstallation. Crash ID: bp-fc0e63cc-13b5-4657-995f-8dfa02150919 is one of these crashes.

Firefox used to work all the time every day; this started 4 days ago--no new installs of anything else.

Réiteach roghnaithe

Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

The crash report flagged

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1205987 NEW --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app


Are you using freecorder? Remove it as a test.

Read this answer in context 👍 1

All Replies (3)

more options

Réiteach Roghnaithe

Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

The crash report flagged

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1205987 NEW --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app


Are you using freecorder? Remove it as a test.

more options

Thank you!!! That was it! Took some rebooting after uninstalling freecorder but it is fine now. I had somehow run freecorder back in June and it got installed, and eventually I guess it ate Firefox this week....

more options

Great work. Well done. Contact their support for more help on this.

Safe surfing.