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'untrusted connection' error message
Hi there, Please can anyone help - I have been doing online surveys for rewards for years - just recently I keep getting the 'this connection is untrusted' error page and, although I have guardedly 'over-riden' it, wish to check I am not compromising safety. I have read thru previous similar posts and tried clearing cert8 file, but no joy. Please can anyone help, I have spybot and free Avast on my laptop, unsure if either of those is being 'too cautious' Thank you in advance
Thank you so much Philip, that seems to have done the trick - so simple, yet, when you don't know what you don't know...... Assisting people for no gain is what makes the world bearable for many of us - appreciate your time and endeavours :-)Read this answer in context 👍 1
All Replies (4)
hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:
- what is the error code shown under technical details on the error page?
in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page in order to inspect the certificate like it is shown on the screenshot attached:
- which issuer information does the certificate contain?
please report back with those two pieces of information. thank you!
Hi, Thank you very much for taking the time to respond & help - yes the date/time/zone are ok - I attach images of screenshots, it does not even allow me to permanently add exception as this is 'greyed out' Any advice gratefully received Best regards
thank you, unfortunately the site uses an intermediate certificate but isn't properly configured to do so, as it doesn't provide a full certificate chain to the browser: https://www.ssllabs.com/ssltest/analyze.html?d=surveyhub.globaltestmarket.com
in order to work around that, just visit https://www.globaltestmarket.com once, afterwards you should be able to access that surveyhub page as well...
Thank you so much Philip, that seems to have done the trick - so simple, yet, when you don't know what you don't know...... Assisting people for no gain is what makes the world bearable for many of us - appreciate your time and endeavours :-)