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Internet randomly stopped working on firefox for no reason

Postáilte

The question isn't even an exaggeration. I was browsing like normal, doing nothing that I don't always do anyway. There were no updates to any of my extensions or add ons (though I don't know when firefox last updated itself) I close the browser and go do something else. Come back and when I try to load anything in firefox it says it isn't connected to the internet.

Thing is... I'm typing from that same computer. My internet is completely fine. It's not blocked by any firewall or proxy - it never has been. Firefox decided it just doesn't want to work anymore and this is incredibly annoying. Though I prefer using SeaMonkey (Which works) I need Lightbeam for a site I often go to and that's only in firefox.

I've started it in safe mode as well as refreshed it.

The question isn't even an exaggeration. I was browsing like normal, doing nothing that I don't always do anyway. There were no updates to any of my extensions or add ons (though I don't know when firefox last updated itself) I close the browser and go do something else. Come back and when I try to load anything in firefox it says it isn't connected to the internet. Thing is... I'm typing from that same computer. My internet is completely fine. It's not blocked by any firewall or proxy - it never has been. Firefox decided it just doesn't want to work anymore and this is incredibly annoying. Though I prefer using SeaMonkey (Which works) I need Lightbeam for a site I often go to and that's only in firefox. I've started it in safe mode as well as refreshed it.

Tuilleadh mionsonraí faoin chóras

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  • WildTangent Games App V2 Presence Detector
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Feidhmchlár

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0 SeaMonkey/2.33.1

Tuilleadh Eolais

Application Basics
------------------
Name: Firefox
Version: 38.0.5
Build ID: 20150525141253
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Norton Toolbar
Version: 2014.7.11.42
Enabled: false
ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Graphics
--------
Adapter Description: AMD Radeon HD 6520G
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 512
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100
Device ID: 0x9647
Direct2D Enabled: true
DirectWrite Enabled: true (6.1.7601.17776)
Driver Date: 3-28-2013
Driver Version: 12.104.0.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 3591103c
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6520G Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 1048576
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 1
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253
browser.startup.homepage_override.buildID: 20150525141253
browser.startup.homepage_override.mstone: 38.0.5
dom.mozApps.used: true
extensions.lastAppVersion: 38.0.5
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8
NSS
Expected minimum version: 3.18.1 Basic ECC
Version in use: 3.18.1 Basic ECC
NSSSMIME
Expected minimum version: 3.18.1 Basic ECC
Version in use: 3.18.1 Basic ECC
NSSSSL
Expected minimum version: 3.18.1 Basic ECC
Version in use: 3.18.1 Basic ECC
NSSUTIL
Expected minimum version: 3.18.1
Version in use: 3.18.1
Experimental Features
---------------------

FredMcD
  • Top 10 Contributor
4229 réiteach 59020 freagra

You have several issues.

1) Turn On Your Firewall ! ! ! Mal-ware is always out there

2) Update all of your Adobe.com programs. They are out of date.

3) And so is Firefox; https://support.mozilla.org/en-US/kb/update-firefox-latest-version


Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use No Proxy. If there is a problem, then try System Proxy.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

You have several issues. 1) Turn On Your Firewall ! ! ! Mal-ware is always out there 2) Update all of your Adobe.com programs. They are out of date. 3) And so is Firefox; https://support.mozilla.org/en-US/kb/update-firefox-latest-version ---------------------------------- Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''Network.''' Look for '''Configure How Firefox Connects''' and press the '''Settings''' button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use '''No Proxy.''' If there is a problem, then try '''System Proxy.''' ------------ Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}

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Firefox was up to date. It was at 38.0.5 (I believe 38, is because that is the version SeaMonkey is running from) I also don't like updating adobe every other day which is why those are out of date. I do run a firewall and norton. Somehow, though, I managed to turn Norton off turning it on again allowed Firefox to work again. Which is strange. Any insight onto that? I do plan on looking into alternative virus protection sometimes soon so it would be pretty nice to not have my browser dependent on one particular one.

Firefox was up to date. It was at 38.0.5 (I believe 38, is because that is the version SeaMonkey is running from) I also don't like updating adobe every other day which is why those are out of date. I do run a firewall and norton. Somehow, though, I managed to turn Norton off turning it on again allowed Firefox to work again. Which is strange. Any insight onto that? I do plan on looking into alternative virus protection sometimes soon so it would be pretty nice to not have my browser dependent on one particular one.
FredMcD
  • Top 10 Contributor
4229 réiteach 59020 freagra

Wolf said

Firefox was up to date. It was at 38.0.5

Your System Details says; Windows 7 - Firefox 36.0

I do run a firewall and norton. Somehow, though, I managed to turn Norton off turning it on again allowed Firefox to work again

Sometimes Norton causes problems. Let's check it out.

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Look for the Norton add-on, and disable it. After, restart Firefox.

''Wolf [[#answer-740374|said]]'' <blockquote> Firefox was up to date. It was at 38.0.5 </blockquote> Your System Details says; Windows 7 - Firefox 36.0 <blockquote> I do run a firewall and norton. Somehow, though, I managed to turn Norton off turning it on again allowed Firefox to work again </blockquote> Sometimes Norton causes problems. Let's check it out. Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Look for the Norton add-on, and disable it. After, restart Firefox.

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Again... I use seamonkey. Seamonkey runs on 36. My firefox is, and has been, on 38. The system details are reading 36 because Seamonkey is the browser that I am posting on. However if you click More System Details it will say there as well that I'm running off of 38.

Also, the norton toolbar has been disabled for a long time. So that shouldn't be causing an issue.

I'm just going to suppose the issue lies in the Norton antivirus itself. Though I'm unsure what it could have done to effect only firefox.

Again... I use seamonkey. Seamonkey runs on 36. My firefox is, and has been, on 38. The system details are reading 36 because Seamonkey is the browser that I am posting on. However if you click More System Details it will say there as well that I'm running off of 38. Also, the norton toolbar has been disabled for a long time. So that shouldn't be causing an issue. I'm just going to suppose the issue lies in the Norton antivirus itself. Though I'm unsure what it could have done to effect only firefox.
FredMcD
  • Top 10 Contributor
4229 réiteach 59020 freagra

The Norton toolbar is not Norton. It is an extra feature for the browsers protection. Disabling the toolbar does not stop the main program.

==============================

https://support.mozilla.org/en-US/questions/1048938 Firefox takes two minutes plus to load, apparent clash with Norton Internet Security

Norton showed where to exclude things from Autoprotect Open Norton Administrative Settings. Under Performance Monitoring, find Program Exclusions. To its far right, press the Configure + link.

You will have to add each program one at a time from the Mozilla Firefox and Mozilla Maintenance Service<Windows> folders..

The Norton toolbar is not Norton. It is an extra feature for the browsers protection. Disabling the toolbar does not stop the main program. ========================================== https://support.mozilla.org/en-US/questions/1048938 Firefox takes two minutes plus to load, apparent clash with Norton Internet Security Norton showed where to exclude things from Autoprotect Open '''Norton Administrative Settings.''' Under '''Performance Monitoring, ''' find '''Program Exclusions. ''' To its far right, press the '''Configure +''' link. You will have to add each program one at a time from the '''Mozilla Firefox''' and '''Mozilla Maintenance Service'''<Windows> folders..