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Plugin Check not responding
When I click on 'Check to see if your plugins are up to date' in about:addons, https://www.mozilla.org/en-US/plugincheck/ opens in a new tab as expected.
Although the Plugin Check page loads, no checking happens. There's not even a small spinning circle that would at least indicate some activity.
I'm running: FF 35.0.1 Java SE 8 U31 184.108.40.206 (manually updated today and set to 'Always Activate') Shockwave Flash 220.127.116.115 (also set to 'Always Activate')
Any ideas on how to fix this would be appreciated.
All Replies (4)
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button , click Help and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Unfortunately the problem remains even in Safe Mode.
I've also tried the Refresh Firefox process but that didn't have any effect either.
hello Maxer, this has been a server-side bug during the last few hours - it has been fixed by the mozilla webops team now, so you should see results again on https://www.mozilla.org/plugincheck! sorry for the inconvenience...
Plugin Check is now working - thanks for the quick responses.