Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

The add-on is not what Firefox expected

  • 2 fhreagra
  • 2 leis an bhfadhb seo
  • 12 views
  • Freagra is déanaí ó cor-el

more options

I am trying to connect via SonicWall Virtual Office (VPN) and I'm getting the error message: The add-on from <company site> could not be installed because it does not match the add-on Firefox expected.

This is the first time this particular error has come up. I have other users who are currently using this software.

Suggestions?

Thank you, Ed Resleff

All Replies (2)

more options

I've called the big guys to help you. Good luck.

more options

Is this about a signed extension (i.e has a META-INF folder in the xpi file)?