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Like all other software companies, Mozilla is becoming complacent and their products antiquated.
A pervasive problem within the software world is a complacency in which they take no regard for the concerns of their customers while having neither incentive nor motivation to correct basic issues with their product. Take the issue with Firefox freezing up. Customers write to Mozilla with a concern about the Firefox problem, Mozilla’s response is to shift the blame to Flash. After contacting Flash, we discover they have shifted the blame to individual web sites. When addressing these concerns with a favorite web site, they blame either Firefox or Flash. Nobody accepts responsibility, nobody attempts to correct the problem, and Mozilla never takes the initiative to collaborate with Flash to ensure their product is top notch. Further, these companies do not even attempt to address the problem on their end and will never admit to having an issue with their product. The result is that I download Maxthon, Chrome, or some other browser. But Mozilla and Flash are not alone. iTunes is now a terrible product and the new iOS has several issues with no attempt on Apple’s part to fix the issues and Windows 8 is a ridiculous operating system designed for computer incompetent individuals. Instead of correcting software problems, these companies repeat the mantra that the issue is on the part of the customer and not with the software. While blaming the victim may be reasonable to a marketing rep, it alienates the victim and makes them eventually loath the company laying blame upon the customer’s doorstep.
All Replies (4)
Mozilla is becoming complacent and their products antiquated.
Antiquated? Surely you jest!
Most users who come here to complain about Firefox, express their outrage that something they loved in Firefox was changed!
As far as initiative regarding Flash, Mozilla is working hard on eliminating the need for Flash altogether! http://mozilla.github.io/shumway/
Well I hope to be proven wrong because I was the biggest advocate of Firefox and I hope it becomes as great as it used to be. Unfortunately, when a company releases a new version of their software, it is often worse than previous versions and always seem to lack some useful component that were incorporated into previous incarnations. Then, when people complain, the companies do not respond nor do they promptly correct the issue. I have worked in the customer service industry in the past and it has been my experience to quickly address a situation by posting a message so that customers know you are working to fix the situation and prevent them from taking their business elsewhere. Its just common sense.
closing this thread for the reasons mentioned in reply #1