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Firefox crashes

Postáilte

My browser keeps crashing. It never used to crash before, and now it seems to be doing it all the time. Help. My latest crash report is below.

https://crash-stats.mozilla.com/report/index/bp-fea82d70-fadc-4eeb-ade8-b62e12141208

My browser keeps crashing. It never used to crash before, and now it seems to be doing it all the time. Help. My latest crash report is below. https://crash-stats.mozilla.com/report/index/bp-fea82d70-fadc-4eeb-ade8-b62e12141208

Tuilleadh mionsonraí faoin chóras

Breiseáin Shuiteáilte

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft Lync
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RBlue Jeans Installation Plugin
  • RBlue Jeans Video Plugin
  • Shockwave Flash 15.0 r0
  • 5.1.20125.0

Feidhmchlár

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • URL Tacaíochta: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Eisínteachtaí

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • Element Hiding Helper for Adblock Plus 1.3 (elemhidehelper@adblockplus.org)
  • Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Webmail Ad Blocker 4.27 (gmailnoads@mywebber.com)
  • HP Detect 1.0.27.1 ({ab91efd4-6975-4081-8552-1b3922ed79e2}) (Neamhghníomhach)
  • ocplugin 1.1 (ocplugin@webex.com) (Neamhghníomhach)
  • Symantec Vulnerability Protection 12.3.0.3 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Neamhghníomhach)

JavaScript

  • incrementalGCEnabled: True

Grafaic

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 18df103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-6-2012
  • driverDate2:
  • driverVersion: 8.15.10.2778
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Sainroghanna Athraithe

  • accessibility.blockautorefresh: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: ignore
  • browser.tabs.drawInTitlebar: False
  • browser.urlbar.default.behavior: 2
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 34.0.5
  • font.internaluseonly.changed: True
  • font.name.serif.x-western: Calibri
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • media.gmp-gmpopenh264.lastUpdate: 1414086976
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418057350
  • network.cookie.cookieBehavior: 3
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1417973168
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • plugin.state.np_2020player_web: 0
  • plugin.state.npaclmplugin: 0
  • plugin.state.npgoogleupdate: 0
  • plugin.state.npitunes: 0
  • plugin.state.nppitplugin: 0
  • plugin.state.npproductdetectplugin: 0
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.cpd.cookies: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.default_personal_cert: Select Automatically
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1415634376

Éagsúil

  • User JS: No
  • Inrochtaineacht: Níl
philipp
  • Top 25 Contributor
  • Moderator
5306 réiteach 23423 freagra

hello hhgifford, this particular crash is caused by the RSA DLP Endpoint software that is running on your pc and injecting its library into firefox. can you try updating or removing this program?

hello hhgifford, this particular crash is caused by the ''RSA DLP Endpoint'' software that is running on your pc and injecting its library into firefox. can you try updating or removing this program?

Úinéir na ceiste

Unfortunately that is something I cannot disable since I am on a company provided computer and that is a required program. It's been on my PC forever, why is it causing problems now? Do I just need to use a different browser?

Unfortunately that is something I cannot disable since I am on a company provided computer and that is a required program. It's been on my PC forever, why is it causing problems now? Do I just need to use a different browser?
philipp
  • Top 25 Contributor
  • Moderator
5306 réiteach 23423 freagra

unfortunately when you look on the crash report you have linked to it shows that the crash is triggered by __dlpsyringe__.dll, that's an external library that RSA DLP Endpoint is using. you might want to report this issue to your IT department, maybe there is a software update available form RSA that could mitigate this issue...

unfortunately when you look on the crash report you have linked to it shows that the crash is triggered by __dlpsyringe__.dll, that's an external library that RSA DLP Endpoint is using. you might want to report this issue to your IT department, maybe there is a software update available form RSA that could mitigate this issue...