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My firefox has been crashing about 10 times day for about 6 months now. I've updated everything in my computer and all the firefox add ons. I've even updated to Windows 8.1 from Windows 7 and still the same problem. I'm starting to think its a hardware issue. I've even tried using Chrome. I'm still having the same problem and get the "aw snap" when browsing. The only plug in I have is Adblocker. The the extensions are Shockwave, shockwave for director, Adobe acrobat, and OpenH264 video codec by Cinsco. I've updated everything. Reinstalled everything and now started to buy new hardware. Recently put Windows 8 on a brand new hard drive and still having the same problem. I'm almost considering buying another motherboard. I have my crash dump file that I can send if anyone can help.
All Replies (7)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you for your help!
More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.
Thanks for the quick response. Thank you for your help!!
bp-2194aa9d-321c-4a27-b0cf-627712141208 12/7/2014 8:58 PM bp-09c2fcd8-d4bc-4d78-9d34-8787f2141208 12/7/2014 8:47 PM bp-797ba870-9ea2-4c55-8a5d-7986b2141208 12/7/2014 8:43 PM bp-bc97aa81-b359-4ec7-ae21-b9aed2141208 12/7/2014 8:38 PM bp-da3c8709-f87a-4064-a9c9-f87092141208 12/7/2014 8:37 PM
You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
- Microsoft Safety Scanner:
- Windows Defender:
- Spybot Search & Destroy:
- Kasperky Free Security Scan:
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
Sorry guys, just got home.
In regards to cor-el's response, I've tried the majority of your answers in the past but nothing has worked. I'll give it another try and let you know.
I've tried what was suggested and no luck. It's not only with Firefox, it's also with Chrome and IE9. The browser just simply crash. No matter what search engine I use. After a few web crashes I will get a BSOD and then a memory dump system restart. I've pretty much tried everything to fix it =/