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hp officejet pro8500 a910 shoots out blank paper when trying to print from windows 10 installed firefox. Printer works fine from chrome and ie.

Postáilte

I am beta testing windows 10. I use both a hp laptop (dv77128nr) and a desktop (home made). I use a hp officejet pro8500 a910 printer.

When using firefox I get only blank pages while trying to print from within the browser. Only using firefox. Chrome works fine. IE works fine. If I boot to windows 7, firefox works fine. Can you help or should I report this to Microsoft?

Thanks for your help.

ps. Tried resetting firefox. Haven't tried a new install.

I am beta testing windows 10. I use both a hp laptop (dv77128nr) and a desktop (home made). I use a hp officejet pro8500 a910 printer. When using firefox I get only blank pages while trying to print from within the browser. Only using firefox. Chrome works fine. IE works fine. If I boot to windows 7, firefox works fine. Can you help or should I report this to Microsoft? Thanks for your help. ps. Tried resetting firefox. Haven't tried a new install.

Tuilleadh mionsonraí faoin chóras

Breiseáin Shuiteáilte

  • Google Update
  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • 5.1.30514.0
  • Yahoo Application State Plugin version 1.0.0.7
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/

Feidhmchlár

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

Tuilleadh Eolais

Application Basics
------------------
Name: Firefox
Version: 32.0.3
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: AVG Security Toolbar
Version: 18.1.9.799
Enabled: false
ID: avg@toolbar
Graphics
--------
Adapter Description: AMD Radeon HD 7700 Series
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 1024
Device ID: 0x683f
Direct2D Enabled: true
DirectWrite Enabled: true (6.4.9860.0)
Driver Date: 8-12-2014
Driver Version: 14.201.1008.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 4
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
browser.startup.homepage_override.buildID: 20140923175406
browser.startup.homepage_override.mstone: 32.0.3
extensions.lastAppVersion: 32.0.3
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_bgcolor: false
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_bgimages: false
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_colorspace:
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_command:
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_downloadfonts: false
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_duplex: 1515870810
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_edge_bottom: 0
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_edge_left: 0
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_edge_right: 0
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_edge_top: 0
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_evenpages: true
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_footercenter:
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_footerleft: &PT
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_footerright: &D
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_headercenter:
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_headerleft: &T
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_headerright: &U
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_in_color: true
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_margin_bottom: 0.5
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_margin_left: 0.5
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_margin_right: 0.5
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_margin_top: 0.5
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_oddpages: true
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_orientation: 0
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_page_delay: 50
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_paper_data: 1
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_paper_height: 11.00
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_paper_name:
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_paper_size_type: 0
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_paper_size_unit: 0
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_paper_width: 8.50
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_plex_name:
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_resolution: 1515870810
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_resolution_name:
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_reversed: false
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_scaling: 1.00
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_shrink_to_fit: true
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_to_file: false
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_unwriteable_margin_bottom: 0
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_unwriteable_margin_left: 0
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_unwriteable_margin_right: 0
print.printer_HP5C4D3A_(HP_Officejet_Pro_8500_A910).print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.6
Version in use: 4.10.6
NSS
Expected minimum version: 3.16.5 Basic ECC
Version in use: 3.16.5 Basic ECC
NSSSMIME
Expected minimum version: 3.16.5 Basic ECC
Version in use: 3.16.5 Basic ECC
NSSSSL
Expected minimum version: 3.16.5 Basic ECC
Version in use: 3.16.5 Basic ECC
NSSUTIL
Expected minimum version: 3.16.5
Version in use: 3.16.5
Experimental Features
---------------------

user1068417 21 réiteach 226 freagra

Freagra Cabhrach

Firefox isn't officially supported on Windows 10. For that matter, Windows 10 isn't officially supported either. This is most likely a problem between Firefox, Windows 10, and your printer's driver. Try updating your printer's driver and see if that helps. Otherwise, it might be a good idea to post this on Microsoft's forums as well.

Firefox isn't officially supported on Windows 10. For that matter, Windows 10 isn't officially supported either. This is most likely a problem between Firefox, Windows 10, and your printer's driver. Try updating your printer's driver and see if that helps. Otherwise, it might be a good idea to post this on Microsoft's forums as well.
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 réiteach 40308 freagra

There are two Bug reports filed on Firefox / Windows 10 issues. https://bugzilla.mozilla.org/show_bug.cgi?id=1089188 https://bugzilla.mozilla.org/show_bug.cgi?id=1100156 (Please don't comment in those Bug reports unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

So Mozilla is aware that there are problems with Firefox (not) printing on Windows 10, and the developers are looking into these Bug reports

There are two Bug reports filed on Firefox / Windows 10 issues. https://bugzilla.mozilla.org/show_bug.cgi?id=1089188 https://bugzilla.mozilla.org/show_bug.cgi?id=1100156 ''(Please don't comment in those Bug reports unless you can provide a patch to fix the problem.)'' https://bugzilla.mozilla.org/page.cgi?id=etiquette.html So Mozilla is aware that there are problems with Firefox (not) printing on Windows 10, and the developers are looking into these Bug reports