Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes

  • 2 fhreagra
  • 2 leis an bhfadhb seo
  • 24 views
  • Freagra is déanaí ó FredMcD

more options

My firefox keeps on crashing. here is my Crash ID: bp-3b395d2c-43cd-41fd-8445-439532141023

what do I need to do?

All Replies (2)

more options

hello ladyshftn, is there any particular action you're performing when this crash happens? maybe a clean reinstall can address this problem:

  1. please try to uninstall firefox from the system control panel.
  2. then go to the firefox program folder (usually located at C:\Program Files (x86)\Mozilla Firefox) and delete the contents that remain after an uninstall manually.
  3. download and install a fresh copy of the browser from https://www.mozilla.org/firefox/all/
more options

Signature nsZipArchive

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.