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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

got the account verification e-mail but when i try to sign in/reset password my username is not recognized

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please help

All Replies (3)

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Hi,

Could you please elaborate on the issue? Are you talking about your account on support.mozilla.org?

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Sorry, I thought it had been posted on the subforum on Firefox sync. It's when I try to sync that I encounter this issue.

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Did you set up the account on a device that asks you to pair a device? If so, this is the older version of sync.

Are you using an email address in the username? https://accounts.firefox.com/reset_password