Firefox ver 31 latest doesn't play videos -
Firefox will not play videos in or out of U-Tube. . All videos play in I.E. ver 11.0.10 without an issue
In Firefox I get a large black square that reduces to a black bar and then when I place the cursor in the area where the video should be I see a flashing rotating circle.
Just updated Firefox Ver 31RC1 today 7-16-14 Flash Plugin = Ver 14.0.0.145 Quicktime plugin = Ver Version: 7.7.5.0 Windows 7-64 All updates loaded
Application Basics
Name: Firefox Version: 31.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
Crash Reports for the Last 3 Days
Report ID: bp-4ae398ae-dc97-42ba-8287-e8f502140715 Submitted: 2 days ago
All Crash Reports
Extensions
Name: Adblock Plus Version: 2.6.3 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Address Bar Search Version: 1.2 Enabled: true ID: {badea1ae-72ed-4f6a-8c37-4db9a4ac7bc9}
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Name: DownloadHelper Version: 4.9.22 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Name: F.B. Purity - Cleans Up Facebook Version: 9.9.1 Enabled: true ID: fbp@fbpurity.com
Name: Garmin Communicator Version: 4.1.0 Enabled: true ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Name: Logitech Device Detection Version: 1.23.0.5 Enabled: true ID: DeviceDetection@logitech.com
Name: MAFIAAFire Redirector Version: 0.9d Enabled: true ID: MafiaaFire@mafiaafire.com
Name: MapsGalaxy Version: 6.58.4.18298 Enabled: true ID: 39ffxtbr@MapsGalaxy_39.com
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Name: Adobe DLM (powered by getPlus(R)) Version: 1.6.2.63 Enabled: false ID: {E2883E8F-472F-4fb0-9522-AC9BF37916A7}
Name: Advanced SystemCare Surfing Protection Version: 1.0 Enabled: false ID: ascsurfingprotection@iobit.com
Name: Hyperwords Version: 6.5.3 Enabled: false ID: {9A752782-D706-479b-98F8-3F66BF921692}
Graphics
Adapter Description: NVIDIA GeForce GTS 250 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 0 Enhanced Contrast: 50 Device ID: 0x0615 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 3-4-2014 Driver Version: 9.18.13.3523 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTS 250 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.cache.memory.capacity: 65536 browser.display.show_image_placeholders: true browser.display.use_document_fonts: 0 browser.history_expire_days.mirror: 180 browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 7 browser.search.param.yahoo-fr: chr-greentree_ff&type=380920&ilc=12 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140714151536 browser.startup.homepage: http://www.msn.com/ browser.startup.homepage_override.buildID: 20140714151536 browser.startup.homepage_override.mstone: 31.0 browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: true dom.max_script_run_time: 1800 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 31.0 font.internaluseonly.changed: false font.minimum-size.x-western: 14 font.size.fixed.x-western: 14 font.size.variable.x-western: 14 gfx.direct3d.checkDX10: false gfx.direct3d.last_used_feature_level_idx: 1 network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 places.database.lastMaintenance: 1405542420 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1296747843 plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf plugin.expose_full_path: true plugin.importedState: true plugin.state.flash: 1 plugin.state.nppl: 0 plugin.state.npqtplugin: 1 print.print_printer: Adobe PDF print.printer_Epson_Stylus_Photo_R200_(M).print_bgcolor: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1404830167
user.js Preferences
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6
NSS Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC
NSSSMIME Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC
NSSSSL Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC
NSSUTIL Expected minimum version: 3.16.2 Version in use: 3.16.2
Experimental Features
All Replies (9)
I think you already did this, but just in case:
Could you switch Flash to "Always Activate" to see whether the click-to-play feature is causing the problem? Open the Add-ons page using either:
- Ctrl+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Plugins. Scroll down to Shockwave Flash and change "Ask to Activate" to "Always Activate" (the default is "Always Activate").
When you load or reload a page using Flash, Firefox should now run it automatically.
On some systems, Flash does not work properly in its default configuration. These are some common workarounds:
(1) Disable hardware graphics acceleration in Flash
See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(2) Disable the plugin's protected mode feature
This involves creating or editing a settings file. The following pages/posts provide different ways to do that:
- Adobe support article under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?
- Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078
Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.
If you do remove Flash again:
Since Firefox can't use a 64-bit plugin -- I mean specifically Firefox, and not third party variations on Firefox -- some alternate player might have been in use while Flash was missing. After removing Flash, to see how videos are playing, try right-clicking the display area and checking the pop-up context menu. It may indicate a different plugin, or it might be playing in Firefox's native HTML5 player. If it's a different plugin, perhaps there is a conflict?
Update to above. When I first downloaded Flash for FireFox, the videos played. It wasn't until I rebooted my system that the videos in FireFox STOPPED playing agian????
I don't know if I should start a new thread or continue this one. I unloaded (removed) the Adobe Flash Player 14 Plugin from my system that loaded today and I am able to play videos that failed with this installed. here is an example of a video that now plays.
http://msnvideo.msn.com/?channelindex=2&from=en-us_msnhp#/video/5dc0433b-50ae-e97d-5449-c5f34520db34
I can also VIEW videos from the Weather channel.
Adobe Flash Player 14 ActiveX is still loaded on my system
I can't view any of the videos posted in Facebook and non of the ones I've tried from U-Tube.
It appears that there is a conflict with the 32 bit plugin.
I reloaded Flash via FireFox. All videos Played I set Flash to Alweay Activate All Videos played I closed and reopened FireFox All videos played I rebooted my computer Opened FireFox ALL videos FAILED to play I set all plugins to ASK EXCEPT Flash and Logitech device detection ALL Videos FAILED to play I disabled all Extensions EXCEPT Troubleshooting and Logictech device detection All videos FAILED to play I Removed Flash Player 14 Plugin from my system Most Videos PLAYED, some asked for flash
I tried right clicking, but most times the player wasn't shown (attached). I did see two with the HTML5.
This video did NOT pla in Facebook using FireFox, but when I opened it's link using FireFox it played with HTML5.
https://www.youtube.com/watch?v=QlB_tP5aOpU
This is something that started with ver 30. Prior to that I had NO ISSUES playing videos. There was a Flash update the same day as there was a FireFox update.
Hi kensch, when I set Shockwave Flash to "Never Activate", which makes it invisible to websites, the MSN video site uses Firefox's built-in HTML5 player. (Many sites support HTML5 because iPhone doesn't have Flash.)
You indicated:
"Update to above. When I first downloaded Flash for FireFox, the videos played. It wasn't until I rebooted my system that the videos in FireFox STOPPED playing agian????"
If you have Advanced SystemCare, it apparently has a feature to make some settings changes in Firefox on system startup. That might be a factor.
Otherwise, I can't think of anything that occurs when you restart Windows that should affect Firefox.
Athraithe ag jscher2000 - Support Volunteer ar
I disabled Advanced SystemCare from starting on boot via msconfig, but that didn't seem to help. I will have play more after Imy eye is better. THANK YOU for your help
I have this same problem. I have removed all add-ons and plug-ings. I'll go back to Safari until I hear back.
Hi Kirk R Holz, are on you Mac? Make sure you have the Shockwave Flash plugin installed and activated. If it no longer appears on your Add-ons page in the Plugins section, you can re-download it here:
Nope, videos play fine in Safari before and after reinstalling Flash Plug-in.
Still no video on Facebook in Firefox v32.0.3 (with no add-ons).
Yes I'm on Mac OS X 10.9.5
Athraithe ag Kirk R Holz ar
Hi Kirk R Holz, is the problem only with Facebook video, or is Flash failing on other sites that use it, such as YouTube?
Regarding the "no add-ons" part of your posts, is there where you've checked:
If you open the Add-ons page using either:
- Command+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Plugins.
Is "Shockwave Flash" present and set to "Always Activate"?
In the left column, click Extensions.
Is this the area that has no Add-ons?