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I want to reset Firefox, and the message is that something is preventing the reset. I have closed all open windows and I still get the "Oops" message,

Postáilte

I have uninstalled and reinstalled Firefox because I was receiving unwanted adware and was being directed to untrusted sites. Now I want to reset Firefox because I want to change the home page and toolbars, and something is preventing the reset. I have closed all open windows repeatedly, but the problem continues.

Moved from Firefox OS product to Firefox for Desktop product category by Moderator. -feer56
I have uninstalled and reinstalled Firefox because I was receiving unwanted adware and was being directed to untrusted sites. Now I want to reset Firefox because I want to change the home page and toolbars, and something is preventing the reset. I have closed all open windows repeatedly, but the problem continues. =====Moved from Firefox OS product to Firefox for Desktop product category by Moderator. -feer56=====

Athraithe ag Andrew ar

Tuilleadh mionsonraí faoin chóras

Feidhmchlár

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:30.0) Gecko/20100101 Firefox/30.0

Tuilleadh Eolais

Tora bisu 7 réiteach 78 freagra

You have malware on your computer, go to your start menu & search "Uninstall a program" and find a program that you never installed.

The most common are

  • Search Protect
  • V9
  • Conduit Search
You have malware on your computer, go to your start menu & search "Uninstall a program" and find a program that you never installed. The most common are *Search Protect *V9 *Conduit Search
cor-el
  • Top 10 Contributor
  • Moderator
17534 réiteach 158551 freagra

Note that the OP is using a Mac computer and is not on Windows.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem

Note that the OP is using a Mac computer and is not on Windows. Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
FredMcD
  • Top 10 Contributor
4258 réiteach 59615 freagra

Check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder Linux:

  • Ubuntu Unity {web link}
  • Xfce: Applications Menu category sections
  • options depends on the package manager and the desktop environment

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}

Check the programs that are on your computer '''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder '''Linux:''' * [http://www.freesoftwaremagazine.com/articles/see_all_your_installed_applications_ubuntu_unity Ubuntu Unity]''' {web link} * Xfce: Applications Menu category sections * options depends on the package manager and the desktop environment Go thru the list. If you find something that you don't know what it is, use a web search. '''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Troubleshoot Firefox Issues Caused By Malware]''''' {web link}