Firefox-mienskipsfoarum

Hello, I have a protonmail account connected to my firefox account. The protonmail account was inactive for a while. Now I am trying to connect a new device to my firefox, but the E-Mails never reach me. I have added accounts@firefox.com as a contact and whitelisted it from being seen as spam. Is there any way to solve this without making a new account?

Dear Support,

When I try to Login or Change Password there is no OTP Emails received from Mozilla contact emails.

I tried multiple way but still nothing received.

Hi

I understand that security is important, but it it is MY account, MY data, MY responsibility.

When you install FireFox on a new device, then you cannot sign in to your account without entering a confirmation code - that is 'crazy'!!

Why is it crazy, well, first of all FireFox / Mozilla know that it's a new device, so how do they suggest that I get to my email on a new device ??

It's the same as asking for a security code when you setup your email - How do you see that I can get my code when setting up the mail app ??

Imagine - god forbid - that you were to loose your phone and computer, you then got a brand new computer - even with a recovery email address, you can still not log in because the recovery email address also requires a confirmation code on a new device!

On my Mozilla account I have turned of 2FA, so why do I need a confirmation code ?

As mentioned, I understand that security is important, so please do not use that argument.