Toande labele fragen: Alle fragen toane
  • Oplost

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it.

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid… (mear ynfo)

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid@mozila.com to sign up instead of my regular e-mail account. I would like to cancel my Mozilla VPN because I have no ability to download or use it because I can't access the wrong e-mail account.

Frege troch RNAlheid, 2 moannen lyn

Beäntwurde troch edubon, 2 moannen lyn

  • Oplost

VPN Subscription

This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently some… (mear ynfo)

This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently someone else's account. No way for me to cancel

Please refund my purchase and I'll try it again with this email that I had to create just so I could file his complaint

Frege troch wm.stinson, 2 moannen lyn

Beäntwurde troch MagsMoz, 2 moannen lyn

  • Oplost

I purchased a VPN and want a refund please. I accidently entered the wrong email. Your support is horrible. Keeps running me around in circles

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and you… (mear ynfo)

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and your site is terrible. I would like a refund please. email used for purchase is bshults1990@firefox.com which does not exist. Please refund my payment as soon as possible. Thank you

Frege troch bshults1990, 2 moannen lyn

Beäntwurde troch edubon, 2 moannen lyn

  • Oplost

No access to VPN acount

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me to… (mear ynfo)

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me too?

[email]

I attempted to sign up for Mozilla VPN. I didn't realized that I had a FirefoxéMozilla account, so I followed the prompts to create an account. The creation of the account was successful, but no password was created. I assumed that the password would be established when I purchased and subscribe to the VPN service. I purchased the VPN and instructions were sent to the new account, but I can not access it.

The VPN sign procedure clearly says "create an account", so I entered new account information. So now, the VPN service was purchased with my credit card and the VPN setup instructions were sent the new account/ email which I can not access and I can't use the VPN.

I tried assigning my new account/email address to my secondary account, but am not permitted to do so. I am unable to generate and receive a new password for the account associated with the VPN because I do not have access to the new mozilla-hosted account.

Which of these solutions are possible? 1. Assign the VPN to my prior account. 2. Permit me to create a password for the new account 3. Receive a refund and start over from scratch

Puzzled user

How do I get through this opaque process so I can get the service I paid for?

Frege troch seanwangley, 2 moannen lyn

Beäntwurde troch seanwangley, 2 moannen lyn

  • Oplost

VPN email

I just purchased Mozilla VPN, but I accidentally entered my email address incorrectly so I can't access the download. I know...but how can I fix this?

Frege troch batna1000, 2 moannen lyn

Beäntwurde troch edubon, 2 moannen lyn

  • Oplost

Mozilla VPN Paid Subscription Access

Hello, I have loved using Mozilla VPN! In July, my credit card ZIP code changed and this affected my Mozilla VPN payment. I did not notice in time, and now it appears tha… (mear ynfo)

Hello, I have loved using Mozilla VPN! In July, my credit card ZIP code changed and this affected my Mozilla VPN payment. I did not notice in time, and now it appears that I do not have access to the "Paid Subscriptions" account tab to fix this problem and continue using Mozilla VPN. Is there any way I can fix this and resume my subscription? I was grateful to be continuing with the $5 a month plan, and see that would no longer be an option if I had to start a new subscription.

Frege troch jon-hanson, 3 moannen lyn

Beäntwurde troch gaguilera, 3 moannen lyn

  • Oplost

Can't log in

I've just subscribed to the VPN, but I can't log in. I get as far as inputting my email when a red box appears saying "missing parameter: email. This is the Gmail address… (mear ynfo)

I've just subscribed to the VPN, but I can't log in. I get as far as inputting my email when a red box appears saying "missing parameter: email. This is the Gmail address I use for most things, and it is the one associated with my mozilla account, and I have received the confirmation emails for my subscription there too. It seems that I can't use the VPN and I can't cancel it either, as I have to do that from within the app itself. Any ideas anyone?

Frege troch Andy, 5 moannen lyn

Beäntwurde troch MagsMoz, 4 moannen lyn

  • Oplost
  • Argivearre

Abonnement

Hello, ist it possible expand the Mozilla VPN abonnement? I have 4 PCs, 6 iPhone and 4 iPads. Best regards Christian

Frege troch chsws, 6 moannen lyn

Beäntwurde troch Mamoon, 6 moannen lyn

  • Oplost
  • Argivearre

unable to access VPN

I updated Mozilla VPN on my desktop this evening. Now when I attempt to engage the service, despite having subscribed before, I get instructions to subscribe instead of … (mear ynfo)

I updated Mozilla VPN on my desktop this evening. Now when I attempt to engage the service, despite having subscribed before, I get instructions to subscribe instead of accessing my account. I am able to sign-in to my Mozilla account but not able to use VPN.

Frege troch dstern9999, 7 moannen lyn

Beäntwurde troch MagsMoz, 7 moannen lyn

  • Oplost
  • Argivearre

Payment Currency Not Valid For Sign-Up Payment Despite 100% United States Currency

When I try to sign-up for Mozilla VPN, I enter my (a USA citizen) payment information, from a USA-based bank, using USA currency, from a PC located in the USA, using an I… (mear ynfo)

When I try to sign-up for Mozilla VPN, I enter my (a USA citizen) payment information, from a USA-based bank, using USA currency, from a PC located in the USA, using an ISP IP Address registered in the USA...I get the attached error. Furthermore, my account settings indicate that I logged into Mozilla VPN, but nothing ever installed and there is no indication that this service is running. I also never receive an e-mail or any kind of notification/explanation as to why my completely valid currency is not valid and what I might need to do to fix that.

I tried to sign up on both my Toshiba laptop and on a custom desktop PC that I built.

On a side note, the option to use PayPal does not appear, either.

Thank you,

Frege troch Robert "Fritz" Stuart, 8 moannen lyn

Beäntwurde troch gaguilera, 7 moannen lyn

  • Oplost
  • Argivearre

Switch VPN subscription to FPN?

My parents signed up for and downloaded Firefox VPN, and during installation realized they are still Windows 7. I plan to switch their machine to a Firefox FPN subscripti… (mear ynfo)

My parents signed up for and downloaded Firefox VPN, and during installation realized they are still Windows 7. I plan to switch their machine to a Firefox FPN subscription since it should be fine on their machine. I'd just like to verify that they need to cancel/request refund for the VPN subscription, then sign up for the new FPN subscription - there is no way to 'switch' them?

Frege troch drnspot, 8 moannen lyn

Beäntwurde troch jzapata1, 8 moannen lyn

  • Oplost
  • Argivearre

Subscriptions page is not working

When in vpn.mozilla.org, I click on "Try Mozilla VPN" button and, after I log in, the subscription page content doesn't load. Then I refresh the page and this dialog mes… (mear ynfo)

When in vpn.mozilla.org, I click on "Try Mozilla VPN" button and, after I log in, the subscription page content doesn't load. Then I refresh the page and this dialog message appears "General application error. Something went wrong. Please try again later.". It's like this since two days ago - any alternative to subscribe?

Frege troch mypo, 10 moannen lyn

Beäntwurde troch hypewolf, 10 moannen lyn

  • Oplost
  • Argivearre

Firefox does not trust fpn.firefox.com

When I select the Mozilla VPN option from Mozilla web site, I am directed to sign in to my account. When I attempt to sign in, Firefox - the browser - warns me that Fire… (mear ynfo)

When I select the Mozilla VPN option from Mozilla web site, I am directed to sign in to my account. When I attempt to sign in, Firefox - the browser - warns me that Firefox does not trust fpn.firefox.com because it does not trust the certificate. So, I don't trust it either.

Frege troch robert.c.hinds, 10 moannen lyn

Beäntwurde troch jscher2000, 10 moannen lyn

  • Oplost
  • Argivearre

VPN devices

Hello I need VPN services for 10 devices. What is the cost? I can see the price for 5 devices and my household has more than 5 devices. thank you Regards. HB … (mear ynfo)

Hello

I need VPN services for 10 devices. What is the cost? I can see the price for 5 devices and my household has more than 5 devices.

thank you

Regards.

HB

Frege troch Bishariza, 10 moannen lyn

Beäntwurde troch gaguilera, 10 moannen lyn