Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

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I keep being told to update my account but don't have a password to sign in

Stephen Pastuch

I have mozilla and I am told to update or my data will be permanantly deleted. I dont know my password or how to update it

I have mozilla and I am told to update or my data will be permanantly deleted. I dont know my password or how to update it

Alle antwurden (2)

Keazen oplossing

Firefox updates are handled securely through the official Google Play Store, not via website pop-ups or emails.

If that update or be deleted message was an email, please mark it as spam. If it was a pop-up on a specific website, it was likely a scam advertisement trying to trick you.

Is it perhaps an email with similar content?

If you are using the same Mozilla account as the one you posted this question from, you should be all set — just you signing in here to submit the question was enough login activity to keep it active.

In case you're syncing things via a different account though, make sure you log into it to make sure it's kept active. (The possible troubleshooting steps are linked from Access Mozilla services with a Mozilla account if you're stuck.)

In fraach stelle

Jo moatte jo oanmelde by jo account om op berjochten te antwurdzjen. Stel in nije fraach as jo noch gjin account hawwe.