Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Primary password

  • 1 antwurd
  • 1 hat dit probleem
  • 99 werjeftes
  • Lêste antwurd fan Captune

susan.j.brown
susan.j.brown

I have forgotten primary password so followed advice about resetting but it still asks for primary password before I can put in new one

I have forgotten primary password so followed advice about resetting but it still asks for primary password before I can put in new one

Alle antwurden (1)

Captune
Captune

Did you reset your primary password following Reset your Primary Password if you've forgotten it, or try to Update Firefox to the latest release? I was able to reset it on Firefox 144.0 (Snap for Ubuntu).

Also remember, resetting the primary password will remove all the password you've saved!

Bewurke troch Captune op

In fraach stelle

Jo moatte jo oanmelde by jo account om op berjochten te antwurdzjen. Stel in nije fraach as jo noch gjin account hawwe.