Hi Marsha

Do you have any add-ons installed in Firefox?

I'm sure I do.

I turned off a few that were for security, rebooted my computer, but I still get the run-around in Captcha.

What add-ons do you have installed in Firefox?

I have to go back in and see. I'll write them down.

I have CapitolOne Shopping Duck Duck go essentials PasswordBoss Superantispyware ext. privacy essentials

What I disabled was: ByePass+: Password Manager from IOLO Malwarebytes Guard

It is probably not the Capital One add-on, but it might be one of the other three that you have turned on.

I recommend trying them one at a time to establish which one is causing the issue that you are experiencing.

I will try tose. It will take a while. I see it is morning where you are. It is getting to evening here. I may not be done with this until tomorrow. Thank you for your help so far.

No problem, happy to help. It is evening where I am right now, but please reply here regardless and either myself or another contributor will come back to you.

I believe the problem is solved but have no idea how. All of a sudden I received an email telling me my account has been opened and I could proceed to complete my profile information. Don't ask me why. I have not even been able to get back to the Captcha screen after I deleted the first of the addons as you suggested.

But I thank you for your help. The problems with this site is proving to be unreliable, but it is what my utility company has chosen, so I don't have much choice. Right now it has all my information, I can log on, but it is not accepting my account number. See what I mean by "unreliable?" This is a problem I will need to resolve directly with the program.

Bless you all.