HP Wolf Security removal
How can I get rid of add-on HP Wolf Security Extension. It came with the "regular" HP updates (HP Sure Click included) and it has seriously messed up my PC yesterday, Virus attacks included. Windows 10. HP service not available weekends.
So far I have managed to uninstall HP Sure Click and HP Wolf Security (at least most of these pests) with all regular and special methods (was very difficult as the regular uninstall process did not remove these pests). I have uninstalled various Apps: Chrome, Zoom, Skype, Firefox. cleaned my PC, run windows troubleshooter and maintenance and of course Bitdefender various times. Restarted PC uncountable times and....reinstalled fresh ones and yet:
....Add on HP Wolf is there again in Firefox. It can not be removed with any of the regular methods (have tried them all, see forums and available manuals etc.) ....I have managed to get rid of it in Chrome. One little success story at least. ....HP Sure Click is silent now, even so I expect it to loom around somewhere in my PC. Some files could not be deleted (not even manually with power deinstallation)
I have not yet deinstalled HP Sure or the HP client Security Manager and I do not have the IT skills to work in Bios - directly in the boot sector.
I have not reset windows which I try to avoid - very very very.....last option.
HP Wolf Security and HP Sure Click are real pests. They hooked themselves onto my PC without my permission on Friday evening as part of the regular HP updates. When browsing on the internet I was flooded with ad pop ups and spam AND virus / trojan attacks. It even tried to shut down my virus programme Bitdefender, which I managed to stop and it fortunately worked very well and could contain more damage.
I will call HP tomorrow in their office hours and give them a hard time.
I would greatly appreciate your help and your ideas. Hopefully one of you had the same experience and managed to get rid of this pest.
Thanks in advance for your help and ideas and please dont install these pests!!!
Alle antwurden (3)
Hi Ania_Bothe, It looks like you've tried almost everything. Before you go to the extreme of Resetting Windows, have you tried launching Windows in Safe Mode (with networking)?
-Just a thought
Thanks Robert, unfortunately this has not helped. Thanks very much for your help.
Tomorrow HP help desk and with their support I will deinstall HP Sure and client Security and will ask them again about Boot Sector amendments and Windows with Safe Mode. I will try out everything prior to the very last option of a windows reset.
I would be grateful if Firefox could consider this problem and ideally provide for a remove button in the add on section, as it might affect others as well? Currently there is only deactivation on offer, which works for one session. After restart of PC HP Wolf Security is back again and the Add-On is activated - yet again. I can deactivate it then - yet again, but it will pop up again after each restart. Its really very very annoying.
Was Firefox preinstalled? Did you download it from Microsoft store or Mozilla? Have you tried downloading Firefox from Mozilla? https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
I would also try a different version of Firefox to see if the HP add-on is installed after you install another version of Firefox.