Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Verification code does not arrive within 5 minutes

  • 4 antwurd
  • 2 hawwe dit probleem
  • 24 werjeftes
  • Lêste antwurd fan heng96

more options

Dear Sir,

I have my firefox username and password. However, whenever I try to sign in nowadays, I am asked to enter a verification code that is sent to my email address within five minutes. The email does arrive, but never withing 5 minutes. I have tried it many times on different devices. It may be my email issue. However, I cannot change the email account unless I cannot log it. Since I cannot receive the verification code within 5 minutes, I am unable to change any of my personal details.

Please advise.

Yours sincerely, Tan Ngiap Heng

P.S. It was very difficult gettting to this support page. I was asked to log in and verify before continuing for some of the support pages. But like I mentioned, I am unable to receive the verification code within 5 minutes. So I am thankful for this page.

Alle antwurden (4)

more options

I called for an administrator.

What is it you are trying to log into? Did you select 2FA (Two-Factor Authentication)? Have you tried to turn this off?

Behelpsum?

more options

2FA is not activated on my account. I cannot turn anything on or off because I am asked for a verification code before I can do anything. And I do not receive the verification code.

Behelpsum?

more options

Have you tried using that code, as it should be valid for much longer (20 minutes)  ?

Behelpsum?

more options

I found out finally that the Mozilla site was on the email Grey list on my email server. As this was not my email client, I had to get technical support from my email server host to stop the grey listing function. I was then able to get the verification code in time and log into my Firefox sync account. Could there be other methods for verification?

Behelpsum?

In fraach stelle

Jo moatte jo oanmelde by jo account om op berjochten te antwurdzjen. Stel in nije fraach as jo noch gjin account hawwe.