Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

no Firefox video player for CNN videos?

more options

I've written about this before, but no help? I'm using Firefox Mac 78.15 (up to date). When I go to CNN and select a video, a thumbnail (still image) of the video appears, but no player with controls, so no video. When I do the same on Chrome, I get a video in a video player, which plays just fine. Also, all other videos on FIrefox (YouTube Fox News, etc.) play just fine?

Keppele skermôfbyldingen

Alle antwurden (4)

more options

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

FredMcD, thanks so much for your response! I've tried the suggestions - restart in Safe mode, clear cookies, clear cache - with no luck or change. I still get no video "player" when I click on a CNN video - - just a thumbnail image. And when I click the same link in either Chrome or Safari, the image presents in a video player window and the video plays just fine? thanks again

more options

I called for more help.

more options

so, the problem with Firefox/Mac (91.3.0) and the CNN website is a bit more than I had actually thought? I had thought that it was only that Firefox/Mac presented no video "player" when a CNN video was on the current page, but it turns out that, in the upper right corner of the CNN page, there are the following "buttons" - - Edition, Search, Menu - - and, though I get a selecting hand, none of those buttons respond to clix. This only happens on a video page. Please see attachment. So, there definitely something broken in the way that Firefox/Mac is interacting with CNN's pages with videos - - anyone who might have some tech knowledge, please weigh in? thanks in advance!