Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo
Dizze konversaasje is sluten en argivearre. Stel in nije fraach as jo help nedich hawwe.
Sletten Argivearre

24 Character Recovery Key?

Firefox Privacy en befeiliging
jscher2000 -... replied 4 jierren lyn
SuMo Bot
SuMo Bot

I am trying to access my firefox account. I have my username, password and a 24 character recovery key (I set this up in 2014). I have changed mobile devices so I no longer have the Firefox token set up in LastPass..so cannot generate the pin. When I try to bypass the pin by using my recovery key - I am only given the option to use a 10digit key, not the 24digit key I was provided in 2014.

Thanks. Any help would be appreciated!!

I am trying to access my firefox account. I have my username, password and a 24 character recovery key (I set this up in 2014). I have changed mobile devices so I no longer have the Firefox token set up in LastPass..so cannot generate the pin. When I try to bypass the pin by using my recovery key - I am only given the option to use a 10digit key, not the 24digit key I was provided in 2014. Thanks. Any help would be appreciated!!

Alle antwurden (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

In 2015, the old Sync service was shut down and users needed to migrate to the new one. It sounds as though you were on the new service but didn't have a new recovery key. I don't know whether there is a workaround at this point.

SuMo Bot
SuMo Bot Fraacheigener

This question has been locked because the original author has deleted their account. While you can no longer post new replies, the existing content remains available for reference.