I bought Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it.
I bought Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it.
Alle antwurden (5)
Hello,
If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. After this, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.
Looking forward to your reply,
Gaguilera,
I bought it using either:
RNAlheid @ mozilla.org Or RNAlheid @ mozilla.com
I did this because @mozilla.xxx was the default in the window while I was signing up. I thought I was setting up a new e-mail account with Mozilla in addition to the VPN service.
Thanks, Rich Alheid
Bewurke troch James op
I have the exact same issue. I signed up for a Firefox VPN service. It appeared that the signup window wanted me to create a firefox email account. So I used jimr2525 at firefox com to purchase the subscription. I don't have access to this email account as it doesn't exist. I would like a full refund and to cancel this account. Please see purchase info below. Forward any correspondence to jross at prismtechconsultants com
Subscription confirmation
30-day money-back guarantee Thanks, now check your email!
You'll receive an email at jimr2525 at firefox com with instructions for setting up your account, as well as your payment details. Order details
Invoice
September 16, 2021
Bewurke troch James op
I also have this issue. Purchased Mozilla VPN and when instructed, entered a new (bad) email address. Now, I cannot access bad email address and cannot download Mozilla VPN to cancel subscription within 30 day return. Please help.
I'm not sure what my situation is. Mozilla support shows that I have a live account but Mozilla VPN invites me to pay another $10. Whatever. I haven't been able to make heads or tails of it so could I have my money back which was paid yesterday under the e-mail account of [email]@gmail.com
Bewurke troch Andrew op